LaCora Robinson
Fort Worth,TX
Summary
Dynamic Sales Specialist with a proven track record at Christian Dior Perfumes LLC, excelling in relationship building and upselling. Mastered client relations and customer care, leading events to surpass goals. Skilled in training for product knowledge and makeover certification, enhancing team confidence and performance. Achieved significant improvements in client satisfaction and operational efficiency at Sephora.
Overview
21
21
years of professional experience
Work History
Sales Specialist
Christian Dior Perfumes LLC
DFW
09.2011 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Lead in Events which involved setting up, selling and getting the team excited to sell with me to reach our event goal.
- Trained cast members to strengthen their product knowledge to be able to sale products with confidence to their clients.
- Worked in Master Classes to support the lead artist by doing makeovers and building the sales.
Beauty Studio Coordinator
Sephora
Fort Worth, TX
07.2004 - 08.2011
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Addressed employee and customer complaints to resolve concerns.
- Coordinated with vendors, managing orders of supplies needed to maintain smooth operations at the studio.
- Trained artist to be custom makeover certified.
Education
Africana Studies - Communications
University of New Mexico
Albuquerque, NMSkills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Respect for other brand partners
- Sales per hour ($166-$250)
Timeline
Sales Specialist
Christian Dior Perfumes LLC
09.2011 - Current
Beauty Studio Coordinator
Sephora
07.2004 - 08.2011
Africana Studies - Communications
University of New Mexico