Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaCorney Johnson

Shreveport,LA

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Overview

13
13
years of professional experience

Work History

Associate Banker

J.PMorgan Chase Bank
07.2017 - Current
  • Balanced teller drawers and ATM cash.
  • Opened, closed, and updated accounts for customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.

Customer Service Manager

Burlington Coat Factory Department Store
03.2015 - 04.2016
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Front Counter Lead

Panda Express
09.2012 - 03.2016
  • Established and maintained positive work environment to support high team morale.
  • Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions to needs.
  • Communicated with store leadership on employee performance and development needs.
  • Monitored labor budget and made necessary adjustments to meet budget expectations.

Technical Support Engineer

Teleperformance USA
05.2012 - 08.2012
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Performed root cause analysis of reported issues to enact corrections.

Student Worker

Bossier Parish Community College
08.2010 - 05.2012
  • Worked in team environment to maintain high levels of productivity.
  • Took and followed detailed directions from others.
  • Maintained tidy and organized environment to comply with cleanliness standards.
  • Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.

Cook

Johnny's Pizza House
08.2010 - 01.2011
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Education

Associate Degree - Criminal Justice

Bossier Parish Community College
Bossier City, LA
05.2012

Skills

  • Generating Referrals
  • Opening Accounts
  • Consumer Banking
  • Community Relations

Timeline

Associate Banker

J.PMorgan Chase Bank
07.2017 - Current

Customer Service Manager

Burlington Coat Factory Department Store
03.2015 - 04.2016

Front Counter Lead

Panda Express
09.2012 - 03.2016

Technical Support Engineer

Teleperformance USA
05.2012 - 08.2012

Student Worker

Bossier Parish Community College
08.2010 - 05.2012

Cook

Johnny's Pizza House
08.2010 - 01.2011

Associate Degree - Criminal Justice

Bossier Parish Community College
LaCorney Johnson