Lacovia Huggins
Irvington,New Jersey
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Experienced in fast-paced environments and adaptable to last-minute changes. Highly-motivated employee ready to take on new challenges.
Overview
11
11
years of professional experience
Work History
Legal Intake Specialist
WEB MD
San Francisco, CA
09.2020 - Current
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Provided direct service and support by handling referrals.
- Interacted with customers to provide and process information in response to inquiries, concerns, and requests.
Concierge
Planned Companies
Jersey City , New Jersey
11.2017 - 11.2020
- Handled mail and package deliveries, keeping items secure.
- Developed strong relationships with residents by providing assistance and support.
- Acted as a liaison between hotel management and guests to address special needs or concerns.
Cosmetologist
Bahiyas
Jersey City , NJ
07.2015 - 11.2019
- Provided expert cosmetology services to clients.
- Increased client retention by delivering consistent, high-quality services.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Managed appointments through scheduling software program.
Food Auditor
Blue Apron
Jersey City, NJ
03.2014 - 09.2016
- Ensure all products meet or exceed quality standards through inspections and audits.
- Conduct inspection audits of inbound goods to ensure they meet standards.
- Work with the Quality Team to meet or exceed daily, weekly, and monthly goals.
Education
Cosmetology
Innovation Academy
South Plainfield, NJ10-2025
GED -
Adult Learning Center
Jersey City, NJ06-2005
Skills
- Microsoft Word
- Microsoft Teams
- Excel
- Problem-solving
- Complaint resolution
- Multi-line phone talent
- Email etiquette
- Follow-up skills
- Complaint handling
References
References available upon request.
Timeline
Legal Intake Specialist
WEB MD
09.2020 - Current
Concierge
Planned Companies
11.2017 - 11.2020
Cosmetologist
Bahiyas
07.2015 - 11.2019
Food Auditor
Blue Apron
03.2014 - 09.2016
Cosmetology
Innovation Academy
GED -
Adult Learning Center
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