Lacreatia Preston
Salem,VA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Teleperformance
Danville Va
02.2021 - 12.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Adapted quickly to changing policies and technologies, ensuring consistent support during transitions and updates.
Customer Service Tech Support
Apple Care (Remote)
Martinsville Va
04.2013 - 05.2016
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
Star Tek
Collinsville, VA
10.2004 - 01.2007
- Identified common issues from customer feedback, proposing solutions to streamline service operations effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Civic Developrment
Martinsville Va
01.2003 - 07.2004
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Assisted in processing customer orders, managing account updates, and handling billing inquiries efficiently.
- Collaborated with team members to enhance service delivery processes and improve customer satisfaction ratings.
- Documented customer interactions in CRM system, maintaining organized records for future reference and analysis.
Education
Associate of Applied Science - Medical Assisting
ECPI University
Greensboro, NC06-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
Timeline
Customer Service Representative
Teleperformance
02.2021 - 12.2021
Customer Service Tech Support
Apple Care (Remote)
04.2013 - 05.2016
Customer Service Representative
Star Tek
10.2004 - 01.2007
Customer Service Representative
Civic Developrment
01.2003 - 07.2004
Associate of Applied Science - Medical Assisting
ECPI University