Overview
Work History
Education
Skills
Timeline
Generic

La'Cretia Ball

Katy,TX

Overview

14
14
years of professional experience

Work History

Medicaid Waiver Case Manager

Assurance Care Services, Inc.
Shreveport, LA
06.2013 - Current
  • Provided guidance and support to new caregivers by training them on patient care protocols, medication administration, and proper documentation procedures. Assisted in onboarding processes by ensuring new staff understood ADL assistance techniques, infection control measures, and patient safety protocols.
  • Improved client outcomes by developing and implementing individualized service plans tailored to specific needs.
  • Coordinated training sessions for staff members on relevant topics such as mental health conditions and crisis prevention techniques.
  • Monitored progress towards established goals, making necessary adjustments to maximize success and well-being of clients.
  • Provided ongoing support to clients and families by addressing concerns, answering questions, and offering guidance throughout the waiver process.
  • Enhanced quality of care for Medicaid Waiver clients through meticulous case management and documentation.

Direct Care Provider

Assurance Care Services, Inc.
Shreveport, LA
05.2011 - 03.2013
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Documented vitals, behaviors, and medications in client medical records.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Collaborated with healthcare professionals to develop customized care plans tailored to each patient's unique situation.
  • Enhanced patient comfort by assisting with daily living activities, such as personal grooming and meal preparation.

Caregiver

Private Home Care
Shreveport, LA
11.2010 - 05.2011
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.

Education

BBA - Business Administration

Texas Southern University
Houston, TX

High School Diploma -

Evangel Christian Academy
Shreveport, LA

Skills

  • American Red Cross - CPR Certification
  • 14 years of experience in community-based home care, providing direct patient support in various settings
  • Proven ability to recognize patient condition changes and escalate concerns appropriately
  • Skilled in vital sign monitoring, PEG tube feeding, medication administration, and activities of daily living ADLs such as bathing, toileting, and mobility assistance
  • Experienced in working night shifts and handling emergency situations effectively

Timeline

Medicaid Waiver Case Manager

Assurance Care Services, Inc.
06.2013 - Current

Direct Care Provider

Assurance Care Services, Inc.
05.2011 - 03.2013

Caregiver

Private Home Care
11.2010 - 05.2011

BBA - Business Administration

Texas Southern University

High School Diploma -

Evangel Christian Academy

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La'Cretia Ball