Open To Work
LaCrista Gamble
Pharmacy Operations Manager
Kellyton
Work Preference
Summary
Pharmacy operations manager specializing in inventory management, quality control, and team leadership. Demonstrated success in boosting customer satisfaction and streamlining workflow efficiency. Proven ability to implement effective strategies that enhance operational performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
Dadeville
02.2025 - Current
- Managed daily pharmacy operations to ensure efficient workflow and customer service.
- Trained and supervised pharmacy staff on procedures and safety protocols.
- Organized inventory management for medications and supplies to meet demand.
- Implemented quality control measures to maintain high standards of medication safety.
- Assisted in developing scheduling plans for staff coverage during peak hours.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Facilitated communication between pharmacy departments to enhance collaboration and efficiency.
- Created reports summarizing key performance metrics related to pharmacy operations.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Developed relationships with other healthcare providers to facilitate referrals for specialty medications or treatments.
- Participated in industry conferences or seminars to stay up-to-date on relevant topics.
- Implemented strategies to increase customer satisfaction and loyalty through improved service delivery processes.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
- Conducted periodic audits of all pharmacy operations to verify accuracy and completeness of documentation.
- Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
Decatur
10.2016 - Current
- Managed inventory levels to maintain adequate stock of medications and supplies.
- Oversaw medication dispensing to ensure accuracy and compliance with regulations.
- Assisted pharmacists in preparing and compounding prescriptions for patients.
- Trained and mentored new pharmacy technicians on procedures and best practices.
- Processed insurance claims and resolved billing issues for patient prescriptions.
- Provided exceptional customer service by addressing patient inquiries and concerns.
- Maintained cleanliness and organization of the pharmacy workspace for efficiency.
- Collaborated with healthcare providers to ensure optimal patient medication management.
- Managed workflow within the pharmacy department while adhering to all state regulations.
- Participated in continuing education programs designed to enhance job knowledge.
- Provided support for pharmacists during drug distribution activities.
- Monitored expiration dates on medications in order to maintain product integrity.
- Assisted with the development of policy changes related to pharmacy services.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Maintained clean and organized pharmacy shelving and work areas.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Compiled customer demographics, allergies, and medical history background.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Resolved billing issues with insurance companies or other third-party payers.
- Ensured compliance with federal and state laws pertaining to controlled substances.
- Documented adverse reactions of medications to ensure patient safety.
- Provided customer service to patients regarding their prescription medications.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Maintained a clean and organized pharmacy workspace to ensure efficiency.
- Managed the pharmacy's electronic health records system.
- Implemented cost-saving measures to reduce inventory expenses.
Customer Service Associate
Walgreens
Decatur
10.2015 - Current
- Assisted customers with product inquiries and solutions.
- Processed transactions efficiently at the register.
- Maintained clean and organized store displays.
- Handled customer complaints with professionalism and care.
- Collaborated with team members to ensure smooth operations.
- Educated customers on promotions and loyalty programs.
- Stocked shelves and managed inventory levels regularly.
- Trained new employees on customer service standards.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Handled cash register operations accurately during peak times.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Performed additional duties as assigned by management team.
- Followed policies and procedures to meet or exceed established performance requirements.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current sales promotions and new product releases.
- Suggested product solutions based on individual customer needs.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Developed relationships with key clients through regular contact and follow-up communication.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
Ironer
Aramark
Decatur
08.2005 - 05.2016
- Operated industrial ironing machines to press and smooth fabric items such as linens, tablecloths, sheets, pillowcases and other garments.
- Inspected linens for stains and imperfections before processing.
- Inspected finished product for quality assurance purposes.
- Folded linens neatly according to established standards before they were placed into cartons or bags.
- Sorted and organized items based on fabric type and care instructions.
- Maintained cleanliness of work area and equipment for safety compliance.
- Monitored machines for any signs of malfunction or damage during operation.
- Assisted with loading supplies such as starch, detergents and softeners onto feeders connected to the ironers.
- Trained new staff on proper ironing techniques and equipment usage.
- Provided assistance in training new employees on proper use of equipment as well as safety protocols.
- Followed safety procedures when using hot irons and other machinery.
- Followed safety protocols to minimize risks during operations.
- Ensured that standard quality control measures are followed throughout the entire process from start to finish.
- Stacked pressed items onto carts for transport to different departments in accordance with instructions received.
- Collaborated with team members to streamline workflow efficiency.
- Collaborated with team members to ensure efficient workflow throughout the day.
- Worked collaboratively with other team members in order to meet departmental targets within set deadlines.
- Communicated effectively with team members regarding work progress and issues that may arise during operations.
- Monitored inventory levels of cleaning supplies and linen stock.
- Remained calm and composed to complete high-quality work, even in high-pressure situations and in hot, fast-paced environments.
- Worked closely with fellow team members to complete assignments on time and within project parameters.
Education
High School Diploma -
Benjamin Russell High School
Alexander City, AL05-1992
Pharmacy Technician License - Health Care Management
Walgreens Online
Decatur, AL06-2026
Skills
- Pharmacy management
- Insurance billing processes
- Medication storage
- Quality control and compliance
- Inventory and workflow optimization
- Patient care
- Budget administration
- Policy enforcement
- Task prioritization and record management
- Team leadership
- Mentoring programs
- Customer service excellence
- Therapy management
Certification
- PTCB Certified,
Accomplishments
- Extraordinary Customer Care Award
Timeline
Pharmacy Operations Manager
Walgreen's Pharmacy
02.2025 - Current
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
10.2016 - Current
Customer Service Associate
Walgreens
10.2015 - Current
Ironer
Aramark
08.2005 - 05.2016
High School Diploma -
Benjamin Russell High School
Pharmacy Technician License - Health Care Management
Walgreens Online