Lacy Penick
Austin
Summary
Detail oriented and highly organized with 8+ years of experience in business administration. Highly proficient at multitasking in various fast paced environments and expert level project management. Skilled in time management, scheduling, and strong background in professional communication across different software platforms and ensuring project completions. Known for problem-solving, integrity, and a drive for excellence in customer experience and process improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Title Processor
Neches Federal Credit Union
09.2021 - 08.2025
- Member Service Representative I, Sep 2021 - Feb 2022
- Member Service Representative II, Aug 2023 - July 2024
- Contacted various Motor Vehicle Departments across United States to determine status of pending titles.
- Calculated and remitted state sales tax, service, and other charges.
- Collected taxes and fees, submitted payments and issued receipts.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
Lead Business Administrator
Austin Emergency Center
01.2020 - 08.2021
- Participate in recruiting, training, mentoring, coaching, and management of new and current admissions staff.
- Provide case management services by navigating complex systems to ensure individuals receive quality and cost effective care.
- Prepare target budgets to enable the admissions department to meet financial goals.
- Reduce admission conflicts and discrepancies by collaborating with the director of practice, facility administrator, and physicians.
- Perform regular audits over admissions staff to ensure proper handling and accuracy of all patient data to ensure revenue.
- Coordinate and communicate on a day-to-day basis with various insurance companies.
- Learned and adapted quickly to new technology and software applications.
Business Administrator/Medical Coder
Austin Diagnostic Clinic
05.2014 - 01.2020
- Promoted from administration to medical coding during my tenure in 2018.
- Transcribed and assigned correct universal medical alphanumeric codes to describe the type of service a patient will receive in the hospital.
- . Conduct audits and coding reviews to ensure all documentation is accurate and precise.
- Assign and sequence all codes for services rendered.
- Submit statistical data for analysis and research by other departments.
- Managed day-to-day development issues.
- Developed monthly reports.
- Developed strategic plans and initiatives.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
Education
Certified Medical Coder - CMC
Austin Community College
Austin, Texas01.2017
Associate of Applied Science - Language Interpretation And Translation
Austin Community College
Austin, Texas01.2018
Associate of Applied Science - Business Administration
Austin Community College
Austin, TX05-2019
Skills
- Google Workspace
- Microsoft Office Excel, Word, Powerpoint
- Microsoft Teams
- Email Templates
- Windows 11
- Apple OSX
- Spreadsheet tracking
- Information confidentiality
- Office management
- Scheduling
- Calendar management
- Documentation and reporting
- Proficiency in American Sign Language
Certification
- CAP - Certified Administrative Professional
Timeline
Title Processor
Neches Federal Credit Union
09.2021 - 08.2025
Lead Business Administrator
Austin Emergency Center
01.2020 - 08.2021
Business Administrator/Medical Coder
Austin Diagnostic Clinic
05.2014 - 01.2020
Certified Medical Coder - CMC
Austin Community College
Associate of Applied Science - Language Interpretation And Translation
Austin Community College
Associate of Applied Science - Business Administration
Austin Community College
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