Summary
Overview
Work History
Education
Skills
Assessments
Certification
Timeline
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Lacy Sutton

Saint Cloud,FL

Summary

I am a well rounded, determined young woman. I am a fast learner, engaging, bright, trustworthy and passionate. I am also looking to further my education in the medical field.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bank Teller

Park National Bank
03.2023 - 08.2023
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided customer records, account statements and copies of checks.
  • Counted and packaged currency and coins.
  • Reconciled cash drawer and resolved discrepancies.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Customer Service Representative

Discover
08.2022 - 03.2023
  • I handle all inbound and outbound calls regarding payments, any issues cardmembers face, and anything to do with banking customer service.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Recruiting Coordinator

Snider-Blake Personnel
08.2021 - 08.2022
  • I do all recruiting duties including but not limited to: Answering the phone, Providing excellent customer service, Imputing and managing databases with sensitive information (Social security cards, birth certificates), Perform drug tests/background checks, Assist associates in processing and job applications, Running weekly payroll.
  • Operated and maintained applicant tracking and candidate management systems.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Reached out to qualified referral candidates to obtain applications.
  • Scheduled and conducted interviews each week.
  • Coordinated incoming job requisitions and applications.
  • Assisted with writing job postings and job descriptions for boards.

Account Representative Internship

STATE FARM INSURANCE AGENTS OFFICE
08.2021 - 10.2021
  • I answer phone calls, take online and over the phone payments, handle sensitive customer information and maintain and organize files
  • I fax documents and make phone calls as needed
  • I have also completed an entire class on Ohio Property and Casualty Insurance and am working on obtaining my license.
  • Collaborated with other departments to address customer needs and service requests.
  • Processed client payments and updated accounts.
  • Supported customer satisfaction through regular follow-up and communication.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Analyzed accounts for delinquencies and other ongoing issues.

Toddler Teacher

Itsy Bitsy Daycare
12.2020 - 08.2021
  • I am a full-time toddler teacher
  • I do everything from diaper changes to teaching curriculum
  • I structure their days and also provide enriching, fun activities
  • I'm very creative so I love ART! I am also a mother to a 3-year-old myself.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Educated students in foundational concepts such as shapes, numbers, and letters.

Nurses Assistant

Altercare Integrated Health Services
01.2020 - 12.2020
  • I take care of residents and all their daily and general needs as well as paperwork and chart.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Utilized nursing knowledge to identify patient needs and offer appropriate remedies.

Education

High school diploma -

Skills

  • Microsoft Office
  • Microsoft Word
  • Computer Skills
  • Customer service
  • Computer Literacy
  • Recruiting (2 years)
  • Advertising (1 year)
  • Money Handling
  • Financial Transactions
  • Financial Software

Assessments

  • Work style: Reliability, Proficient, 08/01/21
  • Customer service, Proficient, 03/01/21
  • Administrative assistant/receptionist, Proficient, 02/01/23
  • Attention to detail, Proficient, 07/01/23
  • Marketing, Proficient, 07/01/23
  • Social media, Proficient, 07/01/23
  • Administrative assistant/receptionist, Proficient, 08/01/21
  • Work motivation, Proficient, 04/01/22
  • Customer focus & orientation, Proficient, 05/01/22
  • Medical terminology, Proficient, 07/01/23

Certification

4-40 Customer Service License


Timeline

Bank Teller

Park National Bank
03.2023 - 08.2023

Customer Service Representative

Discover
08.2022 - 03.2023

Recruiting Coordinator

Snider-Blake Personnel
08.2021 - 08.2022

Account Representative Internship

STATE FARM INSURANCE AGENTS OFFICE
08.2021 - 10.2021

Toddler Teacher

Itsy Bitsy Daycare
12.2020 - 08.2021

Nurses Assistant

Altercare Integrated Health Services
01.2020 - 12.2020

High school diploma -

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Lacy Sutton