Lacy Treadway
Fayetteville,AR
Summary
Results-driven professional with a background in front desk operations and delivery logistics. Skilled in complaint resolution, team collaboration, and ensuring customer satisfaction. Eager to leverage expertise to enhance guest experiences and operational efficiency.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Marriott-Towneplace suites
Johnson, arkansas
03.2024 - 08.2025
- Greeted guests and managed check-in/check-out procedures efficiently.
- Answered phone inquiries and provided information about hotel services.
- Resolved guest complaints and ensured customer satisfaction promptly.
- Maintained accurate records of room availability and reservations.
- Assisted with billing and processed payments using Fosse.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Answered phones, responded to inquiries, and took messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
Delivery Driver
Amazon
Lowell, Arkansas
05.2024 - 02.2025
- Delivered packages efficiently to designated locations using company vehicles.
- Maintained accurate delivery logs and records for each shift completed.
- Assisted in loading and unloading packages from delivery trucks at distribution centers.
- Conducted vehicle inspections to ensure safe operating conditions before deliveries.
- Resolved customer inquiries related to deliveries in a professional manner.
- Transported and safely delivered items to prevent damage or loss.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Certified Nursing Assistant
Jetstaff
Springdale, Arkansas
03.2020 - 12.2022
- Assisted patients with daily living activities and personal care tasks.
- Monitored patient vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of patient rooms and common areas.
- Documented patient progress and communicated updates to healthcare team.
- Provided emotional support to patients, fostering a compassionate environment.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Call Center Representative
Eton Marketing
Fayetteville, Arkansas
09.2018 - 03.2019
- Answered incoming calls, delivering professional and knowledgeable service to ensure a positive customer experience.
- Assisted customers with inquiries and product information across multiple channels, enhancing customer understanding and satisfaction.
- Resolved customer complaints efficiently while maintaining a positive service atmosphere.
- Utilized CRM software to track customer interactions and manage follow-up actions.
- Trained new representatives on procedures, systems, and effective communication techniques.
Education
Certification - Certified Nursing Aide
Indian Capital Technology Center
240 Vo-Tech Dr. Tahlequah OK 7446410-2009
Skills
- Front desk operations
- Check-in process
- Guest relations
- Customer service
- Complaint resolution
- Billing management
- Record maintenance
- CRM software
- Call tracking
- Call center customer service
- Data entry
- Fosse software
- Delivery logistics
- Vehicle inspection
- Route planning
- Safety compliance
- DOT compliance
- Package handling
- Adaptability in driving
- Conflict resolution
- Team collaboration
- sales
- sales
Accomplishments
- Top Performer at Eton marketing for most sales in a month
- Employee of the month - TownePlace suites
- Recognition of excellence at Jetstaff
Timeline
Delivery Driver
Amazon
05.2024 - 02.2025
Front Desk Agent
Marriott-Towneplace suites
03.2024 - 08.2025
Certified Nursing Assistant
Jetstaff
03.2020 - 12.2022
Call Center Representative
Eton Marketing
09.2018 - 03.2019
Certification - Certified Nursing Aide
Indian Capital Technology Center