LACYNTHIA SINGLETON
Denham Springs,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
E & A Installation
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Certified Nursing Assistant
Eteam Staffing
08.2021 - 04.2023
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Upheld infection control and prevention policies across different patient-facing areas.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Certified Nursing Assistant
ACI Federal Staffing
10.2021 - 04.2022
- Maintained patient dignity and privacy when assisting with bathing and dressing
- Escorted residents to communal dining area and distributed meal trays, tracking caloric intake and verifying that residents ate a full, nutritious meal
- Prevented bedsores in bedridden residents by repositioning and turning them on a regular basis
- Assisted RNs in monitoring health of residents by accurately measuring and recording vital signs
Prior Authorization Specialist
Bendcare
12.2019 - 10.2021
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Reviewed appeals for prior authorization requests and communicated with payers to resolve issues.
- Communicated with people from various cultures and backgrounds on application process.
Procedure Scheduler, Medical Records & Surgery Coordinator
The B.A.C.K Center
05.2018 - 12.2019
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Staffing Coordinator/Certified Nursing Assistant
Courtenay Springs Village
05.2017 - 02.2018
- Determine staffing needs and schedule staff for optimal coverage and care ratios
- Develop assignments ensuring accurate and efficient patient care
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Completed regular inventory counts of equipment on book for unit.
- Oversaw supply requests, accountability, and receipts.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Education
Master of Science - Health Administration
Capella University
Minneapolis, MN08.2018
Skills
- Microsoft Excel, Word and Powerpoint
- Customer Relations
- Sales Expertise
- Senior Leadership Support
- Staff Training
- Credit Card Payment Processing
- Business Development Understanding
- Retail Sales Customer Service
- Multi-Line Telephone Operation
- Customer Service
- Professional Telephone Demeanor
- Conflict Resolution
Timeline
Customer Service Representative
E & A Installation
04.2023 - Current
Certified Nursing Assistant
ACI Federal Staffing
10.2021 - 04.2022
Certified Nursing Assistant
Eteam Staffing
08.2021 - 04.2023
Prior Authorization Specialist
Bendcare
12.2019 - 10.2021
Procedure Scheduler, Medical Records & Surgery Coordinator
The B.A.C.K Center
05.2018 - 12.2019
Staffing Coordinator/Certified Nursing Assistant
Courtenay Springs Village
05.2017 - 02.2018
Master of Science - Health Administration
Capella University
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