Lashunti Kelly
Jackson,MS
Summary
Proven track record in enhancing customer satisfaction and streamlining e-commerce operations, notably at Walmart. Expert in order fulfillment and promotional planning, coupled with exceptional interpersonal skills. Achieved significant improvements in shipping logistics and customer segmentation, driving effective upselling and cross-selling strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Digital Shopper
Walmart
11.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
Front End Service Clerk
Walmart
08.2021 - 01.2022
- Assisted in organizing promotional events or displays within the front-end area of the store, enhancing overall visual appeal for customers.
- Assisted customers in locating items throughout the store, ensuring a pleasant shopping experience.
- Utilized strong communication skills to effectively relay important information between management and other front-end staff members.
- Handled cash and card transactions accurately, ensuring proper accounting at the end of each shift.
Assistant
ABP Bouttique
05.2021 - 06.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Cashier
Schlotzsky's Deli
10.2019 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Ph.D. - Medical Assisting
Delta Technical College
Ridgeland, MS08.2024
High School Diploma -
Clinton High School
Clinton, MS05.2021
Skills
- Order Fulfillment
- E-commerce strategy
- Promotional planning
- Shipping logistics
- Customer Segmentation
Accomplishments
- Art Society
- Honor Society
- Top 10 of Class
Certification
- Top 10 of C;ass
- Maintaining all A's through each semester
Timeline
Digital Shopper
Walmart
11.2023 - Current
Front End Service Clerk
Walmart
08.2021 - 01.2022
Assistant
ABP Bouttique
05.2021 - 06.2021
Cashier
Schlotzsky's Deli
10.2019 - 05.2021
Ph.D. - Medical Assisting
Delta Technical College
High School Diploma -
Clinton High School