Summary
Overview
Work History
Education
Skills
Timeline
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LADAJAH WIGGINS

Daytona Beach,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.Customer Service Representative with 6 years of experience in call center operations and conflict resolution. Demonstrated ability to enhance customer satisfaction and loyalty through proactive problem-solving and attentive service. Skilled in business development, quality assurance controls, and technical support, with a proven track record of improving service efficiency and team productivity.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

AllState
Daytona Beach, FL
06.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

TTEC
Daytona Beach
04.2019 - 05.2022
  • Handled customer inquiries professionally, resolving issues and escalating complex cases to supervisors
  • Maintained minimal wait times by promptly answering a high volume of customer calls
  • Updated customer account information accurately to ensure up-to-date records
  • Enhanced customer satisfaction through proactive problem-solving and attentive service
  • Provided detailed product, service, and company information in response to customer requests
  • Enhanced customer loyalty by resolving 95% of issues on first contact, demonstrating strong problem-solving and customer service skills
  • Implemented new tracking system for customer inquiries, reducing response time by 20% and improving overall service efficiency
  • Partnered with team members to streamline call-handling processes, boosting team productivity and reducing customer wait times
  • Achieved a 90% customer satisfaction rate by addressing needs promptly and maintaining accurate customer records

Shift Leader

Culver's Restaurant
Daytona Beach
02.2017 - 04.2019
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Enforced company policies and regulations with employees

Education

High School Diploma -

Mainland High School
Daytona Beach, FL
05.2017

Skills

  • Typing Proficiency
  • Coordination
  • Technical Support
  • Business Development
  • Understanding
  • Quality Assurance Controls
  • Conflict Resolution
  • Active Listening
  • Proofreading
  • Call Center Operations
  • Customer Service
  • Project management
  • Problem-solving
  • Data analysis
  • Communication skills
  • Team collaboration
  • Leadership
  • Time management

Timeline

Customer Service Representative

AllState
06.2022 - Current

Customer Service Representative

TTEC
04.2019 - 05.2022

Shift Leader

Culver's Restaurant
02.2017 - 04.2019

High School Diploma -

Mainland High School
LADAJAH WIGGINS