LaDale Hymer
Branson,MO
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Bluegreen Vacations. Expert in clerical support and guest relations, adept at solving complex problems and improving service delivery. Excelled in roles requiring inventory control and spreadsheet tracking, achieving significant improvements in efficiency and customer engagement. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Bluegreen Vacations
12.2023 - Current
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
Sales Associate
Westgate Resorts
09.2023 - 12.2023
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Handled ticket sales for concerts, sports games and theatrical performances.
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Processed cash and credit card transactions securely and promptly for customer payments.
Theme Park Cast Member
Silver Dollar City
03.2021 - 09.2023
- Delivered information and details of interest about facility to visitors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
Education
Associate of Arts - Culinary Arts
Platt College Tulsa Oklahoma
Tulsa, United States03.2019
Associate of Science - Computer And Information Sciences
Vatterott College - Oklahoma City
Oklahoma City, OK11.2009
Skills
- Clerical Support
- Inventory Control
- Customer Service
- Spreadsheet tracking
- Guest Relations
- Complex Problem-Solving
Accomplishments
Printed recipes in national cookbooks and magazines
Competitive chef and pastry cook
Timeline
Front Desk Receptionist
Bluegreen Vacations
12.2023 - Current
Sales Associate
Westgate Resorts
09.2023 - 12.2023
Theme Park Cast Member
Silver Dollar City
03.2021 - 09.2023
Associate of Arts - Culinary Arts
Platt College Tulsa Oklahoma
Associate of Science - Computer And Information Sciences
Vatterott College - Oklahoma City
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