LADANA MBOUP
Saint Johns,USA
Summary
Dynamic Pharmacy Manager with extensive experience at Publix Pharmacy, excelling in inventory management and patient education. Proven track record in enhancing patient outcomes through collaborative care planning and effective team building. Skilled in immunizations and medication therapy management, driving operational excellence and fostering a culture of continuous improvement.
Overview
10
10
years of professional experience
Work History
Pharmacy Manager
Publix Pharmacy
Jacksonville, Florida
01.2025 - Current
- Managed daily pharmacy operations to ensure regulatory compliance and efficient service delivery.
- Supervised pharmacy staff and trained on best practices and operational standards to ensure high-quality service.
- Oversaw medication inventory management, coordinating timely restocking processes.
- Implemented safety protocols that enhanced patient care and improved medication handling practices.
- Resolved billing issues by coordinating with insurance companies for patient support.
- Developed customer service strategies that increased patient satisfaction and engagement.
- Trained pharmacy interns and newly hired technicians on operational procedures.
- Accurately entered prescription information into computer system to facilitate billing.
Hospital Pharmacy Manager
Publix Pharmacy Inside Nemours Children's Health
Jacksonville, Florida
08.2021 - 01.2025
- Oversaw prescription processing, ensuring accuracy in medication dispensing procedures.
- Contributed to pharmacy operations and medication dispensing, facilitating safe and effective medication management.
- Coordinated medication therapy management for pediatric patients and their families.
- Collaborated with healthcare professionals to optimize patient outcomes and tailor care plans.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Trained pharmacy interns and newly hired technicians.
- Developed medical programs to advance community health initiatives and support ongoing research.
Pharmacy Manager
Publix Pharmacy
01.2019 - 08.2021
- Oversee daily business operations of the pharmacy, including dispensing prescription medications and advising clients.
- Managed daily pharmacy operations and ensured compliance with regulations.
- Led pharmacy staff by delegating tasks and ensuring efficient daily operations.
- Supervised pharmacy staff and trained on best practices to enhance service quality.
- Oversaw medication inventory management and coordinated restocking processes.
- Collaborated with healthcare providers to optimize patient medication therapies.
- Analyzed profit and loss data to inform strategies for driving sales growth.
Assistant Pharmacy Manager
Publix Pharmacy
01.2018 - 01.2019
- Dispense prescribed medications to the public.
- Educate customers on health promotion, disease prevention and the proper use of medicines.
- Sell non-prescription medicines and related goods in a community pharmacy.
- Managed pharmacy operations and staff scheduling to ensure efficient workflow.
- Ensured compliance with safety regulations and pharmacy policies.
- Supervised inventory management and medication storage processes.
- Developed pharmacy promotional initiatives and programs to enhance community engagement.
- Oversaw work activities and performance of pharmacy staff to maintain high service quality.
Specialty Pharmacist
Prime Therapeutics
Orlando, FL
11.2017 - 01.2018
- Specialty prescription entry and verification including final clinical medication review prior to dispensing.
- Specialty medication resource and drug information specialist for medical pharmacy and allied health providers.
- Perform clinical assessment of laboratory tests and patient characteristics to individualize medication treatment plan.
- Reviewed medication therapies for patients with complex health conditions.
- Collaborated with healthcare providers to optimize patient medication plans, improving therapeutic outcomes.
- Facilitated prior authorization processes for specialty medications by gathering necessary documentation and communicating with insurance providers.
- Conducted comprehensive medication reviews with patients, ensuring personalized and effective drug therapy.
Floater Pharmacist
CVS Pharmacy
Jacksonville, FL
01.2017 - 01.2018
- Administered influenza, pneumococcal, varicella and TDAP vaccinations.
- Supervised pharmacy technicians, clerks, and interns to ensure efficient workflow and quality service.
- Mixed compounds according to written prescriptions.
- Provided information to customers regarding possible drug interactions, side effects, and medication storage.
- Conducted drug utilization reviews and therapy management to optimize patient outcomes.
- Implemented company initiative to enhance profitability through streamlined operations.
- Appropriately resolved customer issues and complaints.
- Followed state and federal record keeping guidelines for legend drugs and controlled substances.
- Maintaining pharmacy inventory and maintain all required pharmacy records.
Staff Pharmacist
CVS Caremark
New Haven, CT
09.2015 - 01.2017
- Verified accuracy on prescription and refill requests.
- Mixed compounds per written prescriptions to ensure patient-specific medication needs were met.
- Administered influenza, pneumococcal, varicella and TDAP vaccinations.
- Conducted drug utilization reviews and therapy management to optimize patient outcomes and medication efficacy.
- Educated customers on drug interactions, side effects, and medication storage to promote safe medication use.
- Entered new patient profiles and prescriptions into computer.
- Followed state and federal record keeping guidelines for legend drugs and controlled substances.
- Appropriately resolved customer issues and complaints.
- Scheduled staff, maintained pharmacy inventory, and kept all pharmacy records.
Education
Doctor of Pharmacy -
South University School of Pharmacy
Columbia, South Carolina01.2015
Bachelor of Arts - Psychology
University of North Florida
Jacksonville, Florida01.2009
Associate's Degree -
Florida State College of Jacksonville
Jacksonville, Florida01.2007
Skills
- Pharmacotherapy monitoring
- Inventory management
- Inventory control
- Non-Sterile Compounding
- Pediatric Dosing
- Immunizations
- Care planning
- Clinical assessment
- Patient education
- Precepting
- Training and development
- Team building
- Multitasking Abilities
- Therapy management
Degree
Pharm. D.
Cv Objective
Responsible Clinical Pharmacist with 10+ years of experience in retail, hospital, specialty and compounding settings. Received PharmD degree from South University. Experienced with supporting prescribers, counseling patients, and compounding specialty medications.
Timeline
Pharmacy Manager
Publix Pharmacy
01.2025 - Current
Hospital Pharmacy Manager
Publix Pharmacy Inside Nemours Children's Health
08.2021 - 01.2025
Pharmacy Manager
Publix Pharmacy
01.2019 - 08.2021
Assistant Pharmacy Manager
Publix Pharmacy
01.2018 - 01.2019
Specialty Pharmacist
Prime Therapeutics
11.2017 - 01.2018
Floater Pharmacist
CVS Pharmacy
01.2017 - 01.2018
Staff Pharmacist
CVS Caremark
09.2015 - 01.2017
Doctor of Pharmacy -
South University School of Pharmacy
Bachelor of Arts - Psychology
University of North Florida
Associate's Degree -
Florida State College of Jacksonville