Rose Nyakundi

• Implemented medication management protocols, improving patient safety and adherence.
• Supervised daily pharmacy operations, ensuring compliance with regulations and quality standards.
• Trained and developed pharmacy staff, enhancing team performance and service delivery.
• Managed inventory levels, optimizing stock availability and reducing waste.
• Led initiatives to enhance customer service, boosting patient satisfaction ratings significantly.
• Ensured accurate prescription filling through rigorous quality control measures and staff training.
• Analyzed workflow processes, identifying areas for efficiency improvements and cost reduction.
• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
• Trained pharmacy interns and newly hired pharmacy technicians.
• Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
• Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
• Recommended OTC devices or medication options to help mitigate individual symptoms.
• Discussed medical histories with patients in an effort to provide the the most effective medical advice.
• Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
• Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
• Collaborated with the store manager to maintain daily operations.
• Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
• Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
• Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
• Facilitated community outreach events promoting health awareness, education, and preventive measures against various diseases.
• Promoted customer-centric approach, resolving complaints and queries promptly and professionally.
• Led team to exceed regional targets for flu vaccinations, conducting community outreach and education.

• Demonstrated self-motivation by independently managing tasks and deadlines.
• Skilled at working independently and collaboratively in a team environment.
• Effectively collaborated with team members while also completing tasks independently.
• Proven ability to learn quickly and adapt to new situations
• Led initiatives to enhance workflow efficiency in the pharmacy department, improving service delivery times.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.€'

• Conducted patient consultations to assess medication needs and resolve inquiries effectively.
• Managed medication dispensing and ensured compliance with safety protocols and regulations.
• Collaborated with healthcare teams to optimize pharmaceutical care plans for patients in crisis settings.
• Developed training programs for junior pharmacists and pharmacy technicians, enhancing team competency.
• Achieved significant cost savings by negotiating better prices with drug suppliers without compromising on medication quality.

• Conducted quality control assessments to ensure compliance with pharmaceutical standards.
• Compounded and dispensed medications according to established protocols and safety guidelines.
• Trained junior staff on proper medication handling and pharmacy operations.
• Implemented inventory management practices to optimize resource allocation and reduce waste.

• Dean's List

Wilkes University

all semesters

• Honor Roll

graduated as member of

Rho Chi

Alpha Chi

Upward bound supplemental instructor;

motivated, taught skills, and instructed about 20 students beginning level Human anatomy and physiology

worked as a graduate assistant ;

tutored pharmacology for the Nursing department

performed evaluative surveys for students going through Master,s degree

Final GPA 3.451