Excel Spreadsheets
LA'DARICKA BOWIE-RUTLEDGE
Customer Service Specialist
Atlanta,Ga
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Specialist
Terminix
Atlanta, GA
04.2022 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained and managed customer files and databases.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Representative
Delta Dental
Atlanta, GA
01.2020 - 01.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
Sales and Marketing Associate
Sallys Beauty Supply
Atlanta, Ga
01.2018 - 01.2021
- Supported sales staff by providing market trends, account analyses and new product information.
- Implemented advertising campaigns and prepared promotional materials.
- Monitored product line sales and costs, compiling thorough progress reports using data analysis.
- Researched competitor marketing trends and prices using data analysis.
Call Center Representative
Comcast
Alpharetta, Ga
01.2016 - 01.2017
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Customer Service Representative
Alaska USA FCU
Anchorage, Ak
01.2012 - 01.2013
- Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Educated customers about available services, products and bank resources.
Receptionist
The Basement Salon
01.2009 - 01.2012
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
Education
Business
Southern Crescent Tech College
01.2019 - Current
High School Diploma - undefined
Bartlett High School
Skills
Telephone etiquette
Excellent written and oral communication
Sales expertise
Complaint resolution
Money handling abilities
Word processing
Advanced Excel spreadsheet functions
QuickBooks proficient
Maintains confidentiality
Customer assistance
Software
MS Office
Presentation Software
Google Drive
Workday
Google Sheets
Timeline
Customer Service Specialist
Terminix
04.2022 - Current
Customer Service Representative
Delta Dental
01.2020 - 01.2021
Business
Southern Crescent Tech College
01.2019 - Current
Sales and Marketing Associate
Sallys Beauty Supply
01.2018 - 01.2021
Call Center Representative
Comcast
01.2016 - 01.2017
Customer Service Representative
Alaska USA FCU
01.2012 - 01.2013
Receptionist
The Basement Salon
01.2009 - 01.2012
High School Diploma - undefined
Bartlett High School