LaDarius Honorable
Glen Ellyn,IL
Summary
Automotive General Manager with a background in sales strategy, customer service, inventory control, and financial management. Leads advisors, technicians, and support staff while improving shop workflow, safety compliance, and customer satisfaction through coaching and daily operational oversight.
Overview
14
14
years of professional experience
Work History
Automotive General Manager
Mike More Miles
Elgin, Illinois
08.2022 - Current
- Achieved record sales for the shop by implementing effective sales strategies.
- Developed and implemented strategies for sales, customer service, inventory control, financial management and other areas of operations.
- Coached team members on sales processes and service quality to elevate customer satisfaction and team performance.
- Supervised advisors, technicians, and support staff to ensure seamless repair shop functions and high-quality service.
- Directed operations and daily workflow of the Mike More Miles service center to enhance overall efficiency.
- Enforced safety standards, compliance practices, and shop procedures.
Automotive Service Advisor
Mike More Miles
Lombard, Illinois
07.2018 - 08.2022
- Prepared repair orders and secured customer authorization for recommended services, ensuring clarity and transparency in the service process.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Addressed customer complaints efficiently and courteously, fostering positive relationships and improving overall service experience.
- Conducted follow-ups with customers on service inquiries and return visits to enhance customer satisfaction and retention.
- Coordinated with technicians on inspection results and service updates
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Bartender
AMC Dine-In Theatre
Lombard, IL
01.2014 - 04.2020
- Mixed cocktails, beer, and wine to enhance guest experience at AMC Dine-In Theatre.
- Checked guest identification to ensure legal drinking age compliance and follow alcohol service policies during bar service.
- Monitored alcohol consumption levels to ensure responsible service and compliance with legal standards.
- Sanitized glasses after each use to uphold hygiene standards and ensure guest safety.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Service Technician
Mike More Miles
Elgin, Illinois
08.2017 - 07.2018
- Diagnosed engine, steering, and electrical issues to ensure vehicle safety and performance.
- Replaced worn brakes, belts, batteries, and filters on customer vehicles.
- Troubleshot electrical circuits using schematics to restore functionality and prevent future problems.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Identified and resolved various customer concerns to enhance satisfaction and vehicle reliability.
Assistant Tech
Firestone AutoCare
Hillside, IL
01.2017 - 07.2017
- Assisted technicians in performing tire rotations, replacements, and wheel balancing to maintain vehicle performance.
- Executed hands-on tasks with minimal supervision, contributing to efficient shop operations.
- Followed Firestone AutoCare maintenance standards for lifting, securing, and servicing vehicles.
- Inspected vehicles in Firestone AutoCare service bays to ensure compliance with safety standards.
General Service Technician
Northlake Auto
Northlake, IL
05.2016 - 12.2016
- Conducted thorough inspections of fluid levels, belts, hoses, and tire pressure to maintain vehicle safety and reliability.
- Executed oil changes and lubrication services, ensuring optimal vehicle performance for customers.
- Replaced oil filters, air filters, and wiper blades using shop procedures.
- Advised customers on necessary repairs and preventive maintenance requirements for their vehicles.
- Recorded detailed service recommendations and vehicle conditions, facilitating effective communication with service advisors.
Kitchen Prep Cook
Protein Bar
Oak Brook, IL
08.2012 - 04.2016
- Prepared Protein Bar ingredients for salads, bowls, wraps, and smoothies.
- Prepared ready-to-use proteins, sauces, and toppings to assist line cooks in timely meal preparation.
- Chopped vegetables and proteins to meet Protein Bar kitchen prep standards for efficient meal assembly.
- Cleaned, washed, and cut raw meats, vegetables, fruits, and other food items prior to cooking or serving.
- Sanitized prep surfaces, tools, and equipment to uphold Protein Bar’s food safety standards.
Dishwasher
Lake Street Kitchen and Bar
Oak Park, IL
06.2012 - 08.2012
- Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
- Scraped food waste from plates and pans to ensure thorough cleaning
- Removed trash and maintained orderly back-of-house spaces to support efficient kitchen operations
- Sorted and organized clean dishes and utensils for efficient kitchen use. and restocked kitchen storage areas
Education
Some College (No Degree) - Engineering Technology
Triton College
River Grove, ILAAS - Automotive Technology
Triton College
River Grove, ILSkills
- Sales strategy
- Budget management
- Inventory management
- Cost analysis
- Team leadership
- Employee coaching
- Problem solving
- Conflict resolution
- Effective communication
Timeline
Automotive General Manager
Mike More Miles
08.2022 - Current
Automotive Service Advisor
Mike More Miles
07.2018 - 08.2022
Service Technician
Mike More Miles
08.2017 - 07.2018
Assistant Tech
Firestone AutoCare
01.2017 - 07.2017
General Service Technician
Northlake Auto
05.2016 - 12.2016
Bartender
AMC Dine-In Theatre
01.2014 - 04.2020
Kitchen Prep Cook
Protein Bar
08.2012 - 04.2016
Dishwasher
Lake Street Kitchen and Bar
06.2012 - 08.2012
Some College (No Degree) - Engineering Technology
Triton College
AAS - Automotive Technology
Triton College