Ladarius Washington
Antioch,TN
Summary
TSA approved Physical Search Screening Certified
TSA approved ETD Screening Certified
Overview
12
12
years of professional experience
Work History
Customer Service Coordinator
TQL
12.2025 - Current
- Coordinated customer service operations to ensure timely responses and resolution of inquiries.
- Managed customer accounts, maintaining accurate records and documentation for effective communication.
- Assisted in developing training materials for new team members to enhance service delivery standards.
- Implemented process improvements that streamlined workflows and enhanced overall customer satisfaction.
- Monitored performance metrics to identify areas for improvement and drive operational efficiency.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Coordinated logistics for customer orders.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
Director
HHS Aviation LLC
02.2024 - 11.2025
- Manage payroll distribution process ensuring timeliness, accuracy, and confidentiality to protect client's privacy and prevent liability of exposure.
- Communicate to the freight forwarders and other airlines to ensure timely delivery of shipments.
- Maintain good working relationship with forwarders, and developing and maintaining distribution channels.
- Manage payroll distribution process ensuring timeliness, accuracy, and confidentiality to protect client's privacy and prevent liability of exposure.
- Maintain accurate knowledge of Delta Airlines cargo products and procedures
- TSA approved security screening certified
Cargo Operations Manager
GAT
09.2023 - 02.2024
- Manage payroll distribution process ensuring timeliness, accuracy, and confidentiality to protect client's privacy and prevent liability of exposure.
- Communicate to the freight forwarders and other airlines to ensure timely delivery of shipments.
- Maintain good working relationship with forwarders, and developing and maintaining distribution channels.
- Manage payroll distribution process ensuring timeliness, accuracy, and confidentiality to protect client's privacy and prevent liability of exposure.
- Maintain accurate knowledge of Delta Airlines cargo products and procedures
- TSA approved security screening certified
Head of Security
El Chingon
04.2021 - 09.2023
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Used portable radios to communicate with General Managers, Managers and Supervisors.
- Recorded required data for incident reports and files.
- Supervised property entrances and exits and monitored employee safety.
PM Supervisor
GAT
05.2020 - 04.2021
- Supervise daily warehouse activities, including quality assurance,inventory control, space management, logistics, floor productivity, shipping, and customer service
- Inspect equipment, tools, and machinery regularly, and oversee general maintenance when necessary
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Meet regularly with warehouse leads to analyze productivity and develop actionable plans for loss prevention
- Oversee and manage logistics for transporting products to customers and company facilities, communicating with drivers and air partners to ensure efficient delivery of packages.
Direct Care Lead
Mills Community Services
05.2019 - 05.2020
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted individuals in development of social skills to become integrated in community.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Supervised medication administration, personal hygiene and other activities of daily living.
Warehouse Lead
Menzies Aviation
05.2016 - 05.2019
- Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping
- Maintain and develop positive business relationships with personnel involved in or directly relevant to a logistics activity
- Check to ensure that appropriate changes were made to resolve customers' problems
- Direct availability and allocation of materials, supplies, and finished products
- Complete daily inventory logs to ensure the department maintained an accurate record of cargo shipments and stayed within our annual budget
- PPE and safety equipment when needed.
Account Manager
Rent-A-Wheel
06.2014 - 05.2016
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong relationships, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Education
High School Diploma -
Memphis Academy of Health Sciences
Memphis,, TN05.2014
Skills
Timeline
Customer Service Coordinator
TQL
12.2025 - Current
Director
HHS Aviation LLC
02.2024 - 11.2025
Cargo Operations Manager
GAT
09.2023 - 02.2024
Head of Security
El Chingon
04.2021 - 09.2023
PM Supervisor
GAT
05.2020 - 04.2021
Direct Care Lead
Mills Community Services
05.2019 - 05.2020
Warehouse Lead
Menzies Aviation
05.2016 - 05.2019
Account Manager
Rent-A-Wheel
06.2014 - 05.2016
High School Diploma -
Memphis Academy of Health Sciences