Summary
Overview
Work History
Education
Skills
Timeline
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Shelly Davis

Boulder City,Nevada

Summary

Proven Customer Service Coordinator at Suddath Relocation Systems, adept in complaint handling and Microsoft Office, enhanced customer satisfaction through effective problem-solving and workflow management. Excelled in maintaining high call efficiency, fostering key client relationships, and driving repeat business with a customer-focused approach. Demonstrated excellence in coordinating service initiatives and clerical support, ensuring operational success.

Overview

26
26
years of professional experience

Work History

Customer Service Coordinator

Suddath Relocation Systems
03.1999 - 09.2024
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Coordinated logistics for customer orders.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.

Education

High School Diploma -

Downey High School
Downey, CA
06.1988

Skills

  • Documentation skills
  • Complaint Handling
  • Customer Focus
  • Clerical Support
  • Retail experience
  • Payment Processing
  • Quote Preparation
  • Customer service excellence
  • Microsoft Outlook, Word, and Excel
  • Workflow Management
  • Coordinating Service Initiatives
  • Handled and managed over 6 high volume accounts
  • Deadline-oriented

Timeline

Customer Service Coordinator

Suddath Relocation Systems
03.1999 - 09.2024

High School Diploma -

Downey High School
Shelly Davis