Shelly Davis
Boulder City,Nevada
Summary
Proven Customer Service Coordinator at Suddath Relocation Systems, adept in complaint handling and Microsoft Office, enhanced customer satisfaction through effective problem-solving and workflow management. Excelled in maintaining high call efficiency, fostering key client relationships, and driving repeat business with a customer-focused approach. Demonstrated excellence in coordinating service initiatives and clerical support, ensuring operational success.
Overview
26
26
years of professional experience
Work History
Customer Service Coordinator
Suddath Relocation Systems
1999.03 - 2024.09
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Coordinated logistics for customer orders.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
Education
High School Diploma -
Downey High School
Downey, CA 06.1988
Skills
- Documentation skills
- Complaint Handling
- Customer Focus
- Clerical Support
- Retail experience
- Payment Processing
- Quote Preparation
- Customer service excellence
- Microsoft Outlook, Word, and Excel
- Workflow Management
- Coordinating Service Initiatives
- Handled and managed over 6 high volume accounts
- Deadline-oriented
Timeline
Customer Service Coordinator
Suddath Relocation Systems
1999.03 - 2024.09
High School Diploma -
Downey High School
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