Ladarius Watts
Birmingham,AL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while
facilitating company growth.
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Experienced Call Center Team Lead well-versed in managing customer calls in fast-paced settings by utilizing strong listening, communication, and prioritization skills. Superior trainer and mentor with several years of experience.
Overview
19
19
years of professional experience
Work History
Call Center Team Lead
Sitel Call Center
Birmingham, AL
02.2022 - 06.2024
- Provided coaching and guidance to call center team members on customer service skills.
- Developed and implemented processes for customer service operations.
- Created training materials and facilitated new hire onboarding program.
- Drafted reports to provide detailed analysis of customer service metrics.
- Resolved escalated customer inquiries in a timely manner.
- Analyzed customer feedback surveys to identify areas of improvement.
Melting Tech
Us Pipe
Bessemer, AL
11.2020 - 11.2021
- Monitored temperature of molten metals during the casting process.
- Troubleshot problems with furnace controls, molds and other equipment related to casting operations.
- Set up workstations according to job requirements including placement of tools, supplies.
- Checked inventory levels of raw materials needed for production runs and ordered new supplies when necessary.
- Weighed mixes accurately to decrease waste by minimizing excess and removed material.
- Researched sources for materials to annually cut costs.
Skilled Laborer
City of Birmingham Public Works
Birmingham, Alabama
10.2008 - 02.2018
- Built scaffolding, ladders and other structures as required by job duties.
- Welded components together with welding machine according to specifications.
- Utilized heavy machinery such as forklifts, cranes or backhoes to move large loads safely.
- Repaired or replaced broken parts on machinery or equipment as needed.
- Installed insulation, drywall, roofing material, siding or other building materials as directed by supervisor.
Melting Department
Acipco (Summer Student)
Birmingham, AL
05.2005 - 08.2007
- Operated foundry equipment such as furnaces, ladles and cranes to melt metal and pour it into molds.
- Maintained safety protocols while handling hazardous materials in the foundry.
- Inspected molds to ensure they met quality standards before pouring molten metal into them.
- Performed mold repairs on defective castings to meet customer specifications.
Education
High School Diploma -
E.B Erwin High School
Birmingham, AL05-2005
Some College (No Degree) - Physical Education
Alabama State University
Montgomery, ALSome College (No Degree) - Physical Ed
Concordia College Selma
Selma, ALSkills
- Facilities maintenance
- Inventory monitoring
- Team building
- Leadership
- Welding and fabrication
- Quality control measures
- Product Inspection
- Teamwork and Collaboration
- Mold assembly
- Machine Operation
- Problem-Solving
Languages
English
Professional
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Promoted from Skilled Labor to Crew Leader, in less than 12-months
- Led team to achieve GOALS, earning recognition from upper management and financial reward.
- Developed relationships with Numerous new clients and typically exceeded sales goals by 15%
Timeline
Call Center Team Lead
Sitel Call Center
02.2022 - 06.2024
Melting Tech
Us Pipe
11.2020 - 11.2021
Skilled Laborer
City of Birmingham Public Works
10.2008 - 02.2018
Melting Department
Acipco (Summer Student)
05.2005 - 08.2007
High School Diploma -
E.B Erwin High School
Some College (No Degree) - Physical Education
Alabama State University
Some College (No Degree) - Physical Ed
Concordia College Selma
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