Ladarius Watts
Birmingham,AL
Summary
Skilled in creating precise foundry molds and cores, with hands-on experience in shaping, assembling, and finishing metal castings. Known for strong technical knowledge of metallurgy and mold design principles. Demonstrated ability to improve production efficiency and quality by introducing innovative molding techniques. Successfully enhanced mold longevity and reduced material waste in previous roles, contributing to cost savings and environmental sustainability efforts. Resourceful professional in metal casting and mold making, known for high productivity and efficient task completion. Specialize in precision mold design, thermal properties management, and quality control processes. Excel in teamwork, problem-solving, and adaptability to meet tight deadlines and ensure optimal output quality.
Overview
20
20
years of professional experience
Work History
Call Center Team Lead
Sitel (Remote)
Birmingham, AL
01.2022 - Current
- Maintained strong call control and quickly worked through scripts to address problems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed and maintained operational procedures and policies for the call center team.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Developed incentive programs to motivate team members and increase productivity.
Skilled Laborer
City of Birmingham Public Works
Birmingham, AL
10.2008 - 02.2020
- Performed basic maintenance on machines and tools.
- Lubricated, cleaned or repaired machinery or equipment.
- Conducted regular inspections of work areas to ensure safety standards were met.
- Used various types of power saws to cut wood beams into desired shapes and sizes.
- Controlled traffic to protect work site integrity, crew safety, and general public welfare.
Melting Department
Acipco (Summer Program)
Birmingham, AL
05.2005 - 08.2007
- Stirred liquid metal in preparation for pouring it into molds for casting operations.
- Maintained a clean and safe work environment by adhering to safety protocols.
- Operated foundry equipment such as furnaces, ladles and cranes to melt metal and pour it into molds.
- Marked defects on castings that did not meet quality standards prior to shipping them out.
Education
High School Diploma -
Erwin High School
Birmingham, AL05-2005
Some College (No Degree) -
Alabama State University
Montgomery, ALSome College (No Degree) -
Concordia College Selma
Selma, ALSkills
- Maintenance and repair
- Operator support
- Heavy equipment operation
- Sheet metal work
- Ironwork abilities
- Hand and power tools
- Repairing wall surfaces
Timeline
Call Center Team Lead
Sitel (Remote)
01.2022 - Current
Skilled Laborer
City of Birmingham Public Works
10.2008 - 02.2020
Melting Department
Acipco (Summer Program)
05.2005 - 08.2007
High School Diploma -
Erwin High School
Some College (No Degree) -
Alabama State University
Some College (No Degree) -
Concordia College Selma
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