LaDarria Smith
New Braunfels,TX
Summary
Dedicated customer service or dental professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Accenture
03.2022 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Dental Treatment Coordinator
Laith Family Dentistry
07.2021 - 03.2022
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
Dental Treatment Coordinator
Monarch Dental
07.2020 - 07.2021
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Dental Office Receptionist
24/7 Dental
06.2019 - 06.2020
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Dental Assistant
Aspen Dental
02.2019 - 06.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared patient x-rays and images for dentist review.
Education
High School Diploma -
Moanalua High School
Honolulu, HIChemistry
Wright State University
Dayton, OHChemistry
Sinclair Community College
Dayton, OHDental Assisting
Ross Medical Education Center
Dayton, OHSkills
- Account Management
- Investigate Claims
- Microsoft PowerPoint
- Written and Oral Communications
- Documenting Calls
- Insurance Authorizations
- Payment Plan Options
- Health and Safety Practices
- Front Office Management
Timeline
Customer Service Representative
Accenture
03.2022 - 09.2023
Dental Treatment Coordinator
Laith Family Dentistry
07.2021 - 03.2022
Dental Treatment Coordinator
Monarch Dental
07.2020 - 07.2021
Dental Office Receptionist
24/7 Dental
06.2019 - 06.2020
Dental Assistant
Aspen Dental
02.2019 - 06.2019
High School Diploma -
Moanalua High School
Chemistry
Wright State University
Chemistry
Sinclair Community College
Dental Assisting
Ross Medical Education Center
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