Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaDawn Coleman

Dallas,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Eager to support and drive execution of operational risk management, regulatory compliance training, policies and, procedures for USAA.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sales Manager

Chico's FAS
Fort Myers, FL
03.2013 - Current
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Built long-lasting client relationships through excellent customer service and consistent follow-ups for over 1,000 customers.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Assisted in recruiting top talent.
  • Contributed to high-performing work environment.
  • Led successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Property Claims Manager/Property Litigation

Frontline Insurance
Fort Worth, TX
03.2022 - 11.2023
  • Managed over 50 service escalated claims call.
  • Conducted over 500 file reviews.
  • Communicated with staff, leaders and peers to coordinate successful collaboration with other departments.
  • Established team priorities, maintained schedules and monitored performance.
  • Set agenda for daily huddles and weekly meetings to communicate goals, objectives and company directives.
  • Supervised, trained and developed associates through ongoing coaching.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Reviewed legal documents and contracts to determine potential conflicts and disputes.
  • Formulated focused and individualized resolutions aimed to peacefully settle disputes.
  • Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
  • Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
  • Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
  • Developed strong relationships with policyholders to facilitate smooth claim processing and communication.
  • Achieved higher claim resolution rates through diligent investigation procedures, ensuring accurate determination of coverage.
  • Negotiated fair settlements while maintaining positive rapport with policyholders.

Property Claims Examiner

Liberty Mutual
Plano , TX
03.2021 - 08.2022
  • Managed and settled over 1300 claims to date
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Prepared summaries of damage, payments, and policy coverage.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Directed and coordinated various investigations conducted by field investigation team.
  • Recommended settlement amounts outside of authority limits.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.

Bodily Injury Specialist

State Farm
Richardson , TX
05.2017 - 10.2020
  • Directed claims negotiations within allowable limit policy limits and supported successful litigations for advanced issues.
  • Reviewed new files to determine current status of auto injury claims and to develop plan of action.
  • Spearheaded claims negotiations up to $500,000 and contributed to litigation processes for successful settlements.
  • Functional knowledge of law and insurance regulations in various jurisdictions.
  • Identified subrogation opportunities and negotiated to successful conclusion.
  • Followed Best Practices and policies and procedures for property and casualty claims.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
  • Drafted and reviewed legal documents utilizing knowledge of relevant clauses to minimize incurred liability.
  • Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers.

Auto Claims Manager

State Farm
West Lafayette, IN
07.2011 - 01.2017
  • Determined proper course of action for Auto Physical Damage claims processing involving investigation, liability and total loss
  • Experience in dealing with Copart and Auto Auctions
  • Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
  • Effectively proactively supervised over 100 team members to meet high production standards with accurate results
  • Trained new team members on policies and procedures for claims handling.
  • Oversaw onboarding processes for new team members, delivering training on claims handling.
  • Provided leadership to achieve key business goals.
  • Submitted timely and accurate assessments of team performance to leadership with identification of areas of opportunity and outlined steps required to improve outcomes.
  • Clearly communicated direction.
  • Collaborated closely with clients to better understand entire project scope.

Education

BA - Psychology of Organizational Development

University of The Incarnate Word
San Antonio, TX
05.2001

AS - Business Management

Texas Lutheran University
San Antonio, TX
05.1998

Skills

  • Demonstrated strong analytical, decision making and negotiation skills
  • Demonstrated strong verbal and written communications skills
  • Critical Thinking
  • Total Loss, Automobile Liability, Bodily Injury, PIP, Litigation and Commercial Liability investigation skills
  • Organization and Time Management
  • Relationship building and management
  • Process implementation
  • Performance Management
  • KPI Tracking
  • Experience with executive level communication
  • US military experience as military spouse

Certification

  • Current licenses TX, FL, NC, WV, SC, MI, WY, KY, WA, OK
  • State Farm Auto Certification
  • Citizens Insurance Certification
  • Currently pursuing AIC
  • Advanced to expert knowledge of commercial casualty claims investigation, coverage, reserving, expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment.
  • Advanced to expert level of skill in the area of customer focus, gaining support, team work, and adaptability.
  • Expert ability to identify and solve problems, achieve results and execute thoroughly.
  • Demonstrated ability to work independently, mentor other employees, and serves as a subject matter expert as normally acquired through 7 or more years of experience.

Timeline

Property Claims Manager/Property Litigation

Frontline Insurance
03.2022 - 11.2023

Property Claims Examiner

Liberty Mutual
03.2021 - 08.2022

Bodily Injury Specialist

State Farm
05.2017 - 10.2020

Sales Manager

Chico's FAS
03.2013 - Current

Auto Claims Manager

State Farm
07.2011 - 01.2017

BA - Psychology of Organizational Development

University of The Incarnate Word

AS - Business Management

Texas Lutheran University
  • Current licenses TX, FL, NC, WV, SC, MI, WY, KY, WA, OK
  • State Farm Auto Certification
  • Citizens Insurance Certification
  • Currently pursuing AIC
  • Advanced to expert knowledge of commercial casualty claims investigation, coverage, reserving, expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment.
  • Advanced to expert level of skill in the area of customer focus, gaining support, team work, and adaptability.
  • Expert ability to identify and solve problems, achieve results and execute thoroughly.
  • Demonstrated ability to work independently, mentor other employees, and serves as a subject matter expert as normally acquired through 7 or more years of experience.
LaDawn Coleman