LaDawn Craig
Detroit,MI
Summary
Dynamic and detail-oriented professional with extensive experience at Henry Ford Hospital, excelling in customer service and appointment scheduling. Proven ability to enhance patient satisfaction through effective communication and critical thinking. Skilled in Microsoft Office Suite and adept at managing multiple tasks efficiently, ensuring smooth operations and timely resolutions.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Legal Secretary
Dart Drouillard PC Attorneys at Law
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
Document Data Control Clerk
New Center Stamping
- Streamlined data entry processes for increased efficiency and reduced errors.
- Improved data accuracy by conducting thorough audits and identifying discrepancies in the database.
- Maintained strict confidentiality while handling sensitive information, ensuring compliance with privacy regulations.
- Regularly reviewed workload distribution among team members, making adjustments where necessary for optimal results.
Nursing Assistant
Henry Ford Hospital
08.2021 - Current
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
Insurance Specialist
Henry Ford Hospital
12.2020 - 08.2021
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Review, analyzes and correct COB screen prior to billing to prevent claim rejection.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
Clinic Service Representative
Henry Ford Hospital
03.2018 - 12.2020
- Enhanced the overall patient experience by providing knowledgeable assistance in navigating complex healthcare systems and processes.
- Ensured accurate billing and insurance verification, resulting in timely payments for services rendered.
- Registered new patients into computer system and verified addresses, telephone numbers and insurance information.
- Facilitated timely referrals between primary care physicians and specialists according to established protocols.
- Supported clinical staff by performing administrative tasks, such as preparing charts, filing documents, and updating contact information.
- Increased efficiency of appointment scheduling by utilizing electronic health records software for quick access to patient information.
Lobby Service
Henry Ford Hospital
09.2016 - 03.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assist valet by directing traffic ensuring valet does not become congested.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Valet
MGM Grand
09.2008 - 04.2015
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
- Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
Administrative Assistant
First Horizon Home Loans
02.2005 - 10.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
No Degree - Legal Secretary
Waynce County Community College
Detroit, MIGED -
Cody High
Detroit, MI08-1984
Skills
- Document formatting
- Efficient multi-tasker
- Appointment setting
- File organization
- Phone etiquette
- Customer service
- Appointment scheduling
- Verbal communication
- Time management
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Office management
- Microsoft Office Suite
Certification
- CNA - Certified Nursing Assistant
- BLS - Basic Life Support
Timeline
Nursing Assistant
Henry Ford Hospital
08.2021 - Current
Insurance Specialist
Henry Ford Hospital
12.2020 - 08.2021
Clinic Service Representative
Henry Ford Hospital
03.2018 - 12.2020
Lobby Service
Henry Ford Hospital
09.2016 - 03.2018
Valet
MGM Grand
09.2008 - 04.2015
Administrative Assistant
First Horizon Home Loans
02.2005 - 10.2007
Legal Secretary
Dart Drouillard PC Attorneys at Law
Document Data Control Clerk
New Center Stamping
No Degree - Legal Secretary
Waynce County Community College
GED -
Cody High
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