Ladawn Halsey
Customer Service Representative
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Einstein Medical Center
Philadelphia , PA
04.2021 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Software to schedule appointments.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Explained plans for treatment and payment options.
- Organized patient records and database to facilitate information storage and retrieval.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Customer Service Representative
Xfinity Comcast
Philadelphia , PA
10.2019 - 09.2021
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Collected and analyzed customer information to prepare product or service reports.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Patient Service Representative
Einstein Medical Center Philadelphia
Philadelphia, PA
09.2018 - 10.2020
- Explained plans for treatment and payment options.
- Educated patients on medicine and at-home healthcare tools.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Taught patients and families to use at-home medical equipment.
- Handled Number calls per day to address customer inquiries and concerns.
Customer Service Representative
Touch Window Cleaning
Philadelphia, PA
11.2015 - 08.2017
- Recommended products to customers, thoroughly explaining details.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted available products and services to customers during service, account management and order calls.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Education
Associate Degree In Nursing - Nursing
Community College of Philadelphia
Philadelphia, PA 02.2018 - 04.2018
Skills
Document filing
Good Telephone Etiquette
Medical insurance
User support
Client Relationships
Timeline
Patient Service Representative
Einstein Medical Center
04.2021 - Current
Customer Service Representative
Xfinity Comcast
10.2019 - 09.2021
Patient Service Representative
Einstein Medical Center Philadelphia
09.2018 - 10.2020
Associate Degree In Nursing - Nursing
Community College of Philadelphia
02.2018 - 04.2018
Customer Service Representative
Touch Window Cleaning
11.2015 - 08.2017