Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaDawn Harden

Detroit,MI

Summary

I am a very pleasant, hardworking, and reliable person with great interpersonal skills. Always willing to take on any task to help organization's mission succeed.

Overview

10
10
years of professional experience

Work History

Fulfillment Associate

Amazon
Romulus, MI
12.2020 - Current
  • Followed procedures at all times for personal and team safety.
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
  • Cross-trained new associates on picking and filling orders for warehouse products.
  • Followed orders precisely for correct items, sizes and quantities.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Prepared and checked outbound shipments for accuracy.

Customer Service Representative

Blue Cross And Blue Shield
Detroit, MI
04.2019 - 12.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Caregiver

Relevar Home Care
Utica, MI
05.2018 - 03.2020
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Documented residents' mental status, sleep and eating patterns in medical record books.

Stand Lead

Delaware North
Detroit, MI
04.2016 - 09.2019
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
  • Kept orderly and accurate accounting records by monitoring sales documentation.

Sales Associate

Forever 21
Troy, MI
11.2016 - 01.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Education

Nursing

Oakland Community College
Royal Oak, MI
09.2017

Skills

  • Customer Service
  • Shipment Preparation
  • Customer Order Fulfillment
  • Excellent Communication
  • Fulfillment Processing
  • Heavy Lifting
  • Order Execution
  • Teamwork and Collaboration
  • Corrective Containment
  • Team Leadership
  • Willing to Learn
  • Demand Fulfillment
  • Vehicle Transport
  • Product Sales and Promotion
  • Detailed Instruction
  • Motivated Team Player

Timeline

Fulfillment Associate

Amazon
12.2020 - Current

Customer Service Representative

Blue Cross And Blue Shield
04.2019 - 12.2021

Caregiver

Relevar Home Care
05.2018 - 03.2020

Sales Associate

Forever 21
11.2016 - 01.2017

Stand Lead

Delaware North
04.2016 - 09.2019

Nursing

Oakland Community College

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LaDawn Harden