Ladayshianae Jones
Omaha,NE
Summary
Accomplished Direct Support Professional with a proven track record at Hands of Heartland, enhancing the quality of life for individuals with disabilities through compassionate caregiving and effective crisis management. Skilled in medication administration and behavioral management, I consistently achieve positive outcomes, demonstrating strong decision-making support and a commitment to client safety and well-being. Diligent Healthcare professional proficient in administering scheduled medications to over 20 patients per day. Accustomed to closely monitoring vital signs and quickly addressing medication side effects. Adept at diligently reporting adverse reactions and allergies with timely remediation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Hands of Heartland
02.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
Treasurer
Omaha Public Schools
04.2023 - 02.2024
- Oversaw the successful completion of external audits without any major findings or issues raised by auditors.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Enhanced financial reporting processes, providing stakeholders with accurate and timely information for decision-making purposes.
- Drafted treasury reports to support management decision-making needs.
- Advised management regarding significant expenditures to keep operations in line with budget limitations.
- Worked closely with auditors to ensure compliance with regulatory requirements, avoiding potential fines or penalties.
Disputes and Claims Specialist
PayPal
04.2020 - 02.2022
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Demonstrated adaptability by successfully managing a diverse range of claim types, including property damage, bodily injury, liability disputes, and more.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Facilitated smooth communication between claimants and adjusters, ensuring transparent and positive experience.
Education
Liberal Arts Transfer - Social Work
Metropolitan Community College
Omaha, NE05.2025
High School Diploma -
Omaha Northwest Magnet High School
Omaha, NE05.2016
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Medication Administration
- Behavioral Management
- Client documentation
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Transportation
- Patient Care
- Disability Awareness
- Goal Setting
- Social Skills Development
- Crisis Management
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Certified Medication Aide (CMA) - State Health Departments or Board of Nursing.
- Mandt- Hands of Heartland 2024/ Febuary
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balancePaid time offFlexible work hoursHealthcare benefitsCareer advancementTimeline
Direct Support Professional
Hands of Heartland
02.2024 - Current
Treasurer
Omaha Public Schools
04.2023 - 02.2024
Disputes and Claims Specialist
PayPal
04.2020 - 02.2022
Liberal Arts Transfer - Social Work
Metropolitan Community College
High School Diploma -
Omaha Northwest Magnet High School
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