Summary
Overview
Work History
Skills
Timeline
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LaDeana Tucker

Newcastle,OK

Summary

Dedicated Medical Office Assistant with a proven track record at Norman Neurosurgical, excelling in multitasking and patient care with empathy and compassion Leveraged computer skills and HIPAA knowledge to enhance patient satisfaction and streamline office operations. Demonstrated exceptional organizational abilities, improving billing accuracy and patient data management, contributing significantly to office efficiency and patient confidentiality.

Overview

25
25
years of professional experience

Work History

Medical Office Assistant

Norman Neurosurgical
07.1999 - 11.2024
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
  • Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
  • Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
  • Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
  • Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
  • Facilitated patient education by providing relevant health and procedure information.
  • Enhanced team collaboration by maintaining open lines of communication and supporting staff needs.
  • Assisted medical staff during examinations to enhance patient comfort and safety.
  • Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
  • Supported efficient claim processing by accurately coding services for billing.
  • Facilitated smooth operation of medical office by assisting with billing and insurance verification.
  • Supported patient follow-up care by scheduling appointments and facilitating referral processes.
  • Increased patient satisfaction, carefully scheduling appointments to minimize conflicts and delays.
  • Contributed to emergency preparedness by maintaining up-to-date contact lists and procedures.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Supported patient care with accurate preparation and maintenance of examination rooms.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Assisted with medical coding and billing tasks.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Skills

  • Multitasking and organization
  • Computer skills
  • Problem-solving
  • HIPAA regulations
  • Medical reception
  • Medical terminology
  • Attention to detail
  • Insurance verification
  • Office administration
  • Managing patient records
  • Patient scheduling
  • Phone and email etiquette
  • Patient care
  • Records management
  • Appointment management
  • Appointment scheduling
  • Medical procedures
  • Patient registration
  • Medical records maintenance
  • Clinical medical assistance
  • Medical records management
  • Insurance billing
  • Patient referrals
  • Schedule management
  • Emergency procedures
  • Payment collection and processing
  • Clinical documentation
  • Patient demographics
  • Medical office software

Timeline

Medical Office Assistant

Norman Neurosurgical
07.1999 - 11.2024

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LaDeana Tucker