Laderricka Lovely
Carencro,LA
Summary
Experienced in providing direct patient care within nursing and assisted living environments, demonstrating proficiency in assisting with activities of daily living, including bathing, grooming, and feeding. Regularly observed patients for changes in condition and responded to emergency situations, ensuring safety and well-being. Maintained cleanliness and sanitation of patient areas according to established protocols, contributing to a safe and healthy environment. Developed strong communication skills through interactions with patients and families, fostering supportive relationships during challenging times.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Target
Lafayette, Louisiana
02.2023 - 10.2024
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
Certified Nursing Assistant
Patterson healthcare
Patterson LA, LA
12.2019 - 11.2021
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Responded quickly to emergency situations involving sudden illness or injury.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Provided emotional support to patients and families during difficult times.
- Cleaned and sanitized patient rooms according to established protocols.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Customer Service Representative
Walmart
Morgan City, Louisiana
06.2017 - 11.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Centerville High School
Centerville La08-2013
Skills
- Nursing homes
- Customer service
- Data entry
- Call handling
- Assisted living
- Sitting job
- Platinum health care
- Mental facilities
Timeline
Customer Service Representative
Target
02.2023 - 10.2024
Certified Nursing Assistant
Patterson healthcare
12.2019 - 11.2021
Customer Service Representative
Walmart
06.2017 - 11.2019
High School Diploma -
Centerville High School