La'Deshia Harrington
Manager
Belleville,IL
Summary
Residential Supervisor communicates and collaborates with hall staff of 10 students to establish united leadership team. Skilled in creating and coordinating programs that promote community building and campus resources. Proficient in training and evaluating new resident assistants. Committed to upholding all campus policies and consistently following up with residents.
Overview
13
13
years of professional experience
3
3
Certificates
Work History
Residential Supervisor
Marygrove Child Center
Florissant, MO
05.2019 - Current
- Promoted and sustained organic leadership by maintaining positive peer-leader relationships and supporting goals of each resident.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Guided students to integrate into both academic and social communities on campus.
- Supervised group therapy sessions, maintaining compliance with therapeutic goals.
- Directed resident setback incident reports to appropriate treatment team personnel for remediation.
- Observed and documented resident progress, reporting recorded metrics to house manager.
- Established consistent relationships with students to maintain professional boundaries.
- Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
- Maintained communication with students' counselors, instructors, and staff members to promote supportive environment.
- Assisted students in handling tough situations to resolve problems.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Aided residents in completing daily routines of care and activities.
Cafe Manager/Food Service Manager
Sodexo INC
Lebanon, IL
10.2009 - 05.2020
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Secured daily cash by verifying totals and making nightly deposits.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Kept cafe in full compliance with health code standards and achieved consistent scores above 100%.
- Helped general management develop prices based on inventory costs and portion sizes.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 95% accuracy.
- Purchased food and cultivated strong vendor relationships.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Skills
Crisis Management
Room Checks
Daily Living Skills
Support Group Management
Patient Transport
Teamwork and Collaboration
Attention to Detail
Certification
CPR
Timeline
SCM Restraint Training
03-2022
Medication Certification
03-2022
CPR
05-2021
Residential Supervisor
Marygrove Child Center
05.2019 - Current
Cafe Manager/Food Service Manager
Sodexo INC
10.2009 - 05.2020