Ladonna Ware
Customer Service Sales Professional
South Bend,IN
Summary
Customer-oriented Customer Service & Sales Professional committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding to over Number calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
CSR - Customer Service Representative
People, Inc
South Bend, IN
01.2018 - 04.2022
- Answering and transferring phone calls , scheduling appointments, changing appointments
- Documentation review
- Managed customer accounts
- Greeted customers
- Booked appointments for clients
- Collected and documented orders
- Responsible for troubleshooting applications
- Responded to serious inquiries
- Conducted customer service surveys
- Faxing,filing,calling and transferring calls
Partime
HELPING AND HEALING HOME CARE LLC
South Bend, IN
08.2018 - 09.2021
- Here at helping healing home care , i help assist patients with their daily needs such ass hygiene , dressing , cooking and cleaning
- Making sure that all their needs are met and assist them with getting back and fourth to doctor appts and running errands .
Patient Access Representative
Beacon Health System
South Bend, IN
09.2022 - Current
- Here at beacon health system i basically register patients and collect there personal information such as identification card , verifications of benefits other known as insurance cards , Medicaid cards , also phone numbers and address
- I take that information and submit it into the system
- Making sure the patients record/chart is updated and the insurance and Medicaid is active
- I also fax , scan and make copies
- Transfer and answer calls
- Admitting patients
- Caregiver/PCA
Education
The Crossing Educational Center
South Bend, IN 06.2016 - 05.2019
Skills
Inbound and outbound calling
Account management
Cross-functional team collaboration
Negotiation
Receiving support
Sales expertise
Complaint resolution
Report preparation
Recordkeeping strengths
Certification
CPR Certification
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Patient Access Representative
Beacon Health System
09.2022 - Current
Partime
HELPING AND HEALING HOME CARE LLC
08.2018 - 09.2021
CSR - Customer Service Representative
People, Inc
01.2018 - 04.2022
The Crossing Educational Center
06.2016 - 05.2019