Ever Ramos
Miramar,FL
Summary
Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
UniVista Insurance
Hallandale Beach
06.2023 - 06.2024
- Manage large amounts of incoming phone calls, generate sales leads, identify and assess customers' needs to achieve satisfaction, build sustainable relationships and trust with customer accounts, provide accurate information, meet sales targets, handle customer complaints, keep records of customer interactions, and engage customers.
Ice Cream Server/Cashier
Gelosia Delizia Italiana
Pembroke Pines
03.2021 - 02.2022
- Wiped down tables, restocked self-service areas, maintained safe food handling practices, prepared food, upheld high standards of productivity and quality, and maintained customer service during high-volume shifts.
Education
High school diploma or GED -
Stranahan High School
Miramar, FL06.2023
Skills
- Complaint Handling
- Call Management
- Inbound and Outbound Calling
- Paperwork Processing
- Data Collection
- Data Entry
- Building rapport
- Medical terminology knowledge
Certification
- Driver's License
- Personal Lines License, 06/01/23, Present
Languages
- English, Expert
- Spanish, Expert
Timeline
CSR - Customer Service Representative
UniVista Insurance
06.2023 - 06.2024
Ice Cream Server/Cashier
Gelosia Delizia Italiana
03.2021 - 02.2022
High school diploma or GED -
Stranahan High School
- Driver's License
- Personal Lines License, 06/01/23, Present
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