Brearieonna Thompson
Flint,Michigan
Summary
Highly motivated individual with a strong skill set in problem-solving, active listening, and communication. Seeking to leverage these abilities in an entry-level position at a forward-thinking company. Committed to contributing to the success of the organization by utilizing problem-solving skills to identify and resolve challenges, actively listening to understand the needs of colleagues and clients, and effectively communicating ideas and solutions. Excited to join a team that values innovation and collaboration to drive positive outcomes.
Overview
5
5
years of professional experience
Work History
CSR - Customer Service Representative
TruGreen
Flint, MI
01.2023 - 07.2024
- Performed data entry for customer information
- Managed client records
- Set up client appointments
- Performed customer service surveys
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from customers
- Resolved customer information and complaints
- Handled online orders and credit card transactions.
Cashier
Dollar General
Grand Blanc, MI
04.2019 - 11.2020
- Greeted every customer
- Assisted customers as needed
- Stocked merchandise
- Counted out cash drawers
- Operated cash registers
- Helped customers find what they are looking for
- Answered phone for online orders.
Remote Customer Service Representative
FCR
Flint, MI
10.2021 - 08.2022
- Worked from home being a call representative for KinderCare daycare
- Managed customer accounts
- Greeted customers
- Resolved customer issues
- Booked appointments for clients
- Assisted customers via live chat
- Responded to inquiries and issues
- Entered their data into the system
- Spoke to different centers to receive information to pass to the customers.
Education
High school diploma -
Grand Blanc Community High School
Grand Blanc, MI05.2017
Skills
- Customer Service
- Basic Math
- Cashiering
- Math
- Organizational Skills
- Communication Skills
- Cleaning
- Microsoft Word
- Windows
- Customer support
- Operating Systems
- Help Desk
- Computer Skills
- Typing
- Team Member
- Communication skills
- Problem-solving abilities
- Active Listening
- Data Entry
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Complaint resolution
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Product Knowledge
- Appointment Scheduling
- De-Escalation Techniques
- Building rapport
- Live chat support
- Filing
- Dispute Resolution
- Customer Education
- Product Sales
- Store maintenance
- Recordkeeping strengths
- Account updating
- Research
- Account Management
Timeline
CSR - Customer Service Representative
TruGreen
01.2023 - 07.2024
Remote Customer Service Representative
FCR
10.2021 - 08.2022
Cashier
Dollar General
04.2019 - 11.2020
High school diploma -
Grand Blanc Community High School