Ladonna Allen
Aurora,IL
Summary
Dedicated office assistant committed to enhancing workplace efficiency through effective communication and advanced computer skills. Proficient in MS Excel, MS Word, and MS PowerPoint, with a typing speed of 28 WPM. Demonstrates exceptional decision-making abilities, time management expertise, and meticulous attention to detail while consistently following directions. An independent thinker thriving with minimal supervision, ready to contribute positively to the team dynamic.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Walgreens
04.2025 - Current
- Licensed Customer Service Pharmacy Technician & Shift Lead/Management Address issues in a professional manner and resolve staff and customer service problems
- Build relationships and stay attentive to employees by motivating them to succeed and improve
- Manage inbound and outbound calls, keep accurate and complete department records, process payroll, prepare bank deposits, take inventory, and ensure adherence to policies and procedures
- Enter insurance and demographic data into computer system, verify insurance coverage, operate cash register, process transactions, and accept payments
- Provide excellent customer service by answering incoming telephone calls, responding to inquiries, and assisting customers at pharmacy counters
- Receive and verify prescription information and accurately fill and process prescriptions by calculating quantities and creating labels
- Work well in a fast-paced environment and effectively manage time and priorities to meet deadlines. Address issues in a professional manner and resolve staff and customer service problems
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter
- Maintained clean and organized work environment, adhering to health and safety standards.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision
- Maintained clean and organized work environment, adhering to health and safety standards
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter
- Coordinated verification and filling of more than 50 daily prescriptions in high-volume
Manager
Circle K
03.2022 - 05.2025
- Addressed issues in a professional manner and resolved staff and customer service problems
- Built relationships and stayed attentive to employees by motivating them to succeed and improve
- Managed inbound and outbound calls, kept accurate and complete department records, processed payroll, prepared bank deposits, took inventory, and ensured adherence to policies and procedures
- Supervised team members, created schedules, hired and trained new employees, and delegated tasks
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Improved staffing during busy periods by creating weekly employee schedules and monitoring call-outs.
- Improved customer satisfaction scores up to 75% by overhauling customer service protocols and training staff in customer engagement techniques
Education
No Degree - Medical Billing and Coding
Ultimate Medical Academy
Tampa, FL04-2026
Skills
- Medical Billing
- Revenue Cycle Management
- Posting Payments
- Electronic Health Records (EHR)
- Electronic Medical Records
- PPO
- POS)
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- Medical Coding (ICD-10-CM
- HCPCS
- CPT)
Timeline
Pharmacy Technician
Walgreens
04.2025 - Current
Manager
Circle K
03.2022 - 05.2025
No Degree - Medical Billing and Coding
Ultimate Medical Academy