LADONNA GEIGER
Vinton,CA
Summary
Experienced healthcare worker knowledgeable in clerical office duties, acute patient care, and dental procedures. Proficient in dental radiography, chairside assisting, and front office administrative tasks. Committed to continuous learning and achieving success in building strong relationships with coworkers and patients. A valuable team player dedicated to providing quality service and care to patients while effectively supporting facility needs as an Office Support Staff member.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk/Dental Assistant
Vinton Family Dental
03.2024 - 09.2024
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Took dental images following strict patient protection rules, applying lead aprons.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Proficient with Open Dental and Microsoft software
Registered Dental Assistant
Cedar Rapids Periodontics and Dental Implants
06.2020 - 03.2024
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Took dental images following strict patient protection rules, applying lead aprons.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Educated patients on hygiene, preoperative and postoperative care and best practices for protecting dental work and boosting healing process.
- Typed patient data into computer system using Eaglesoft while following privacy laws and maintaining high-level accuracy.
- Answered phone calls, scheduled patient appointments, collected payments and answered patient questions.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Proficient with Eaglesoft and Schick software.
Clinical Nurse/Certified Nurse Aid
Cedar Valley Medical Specialists
12.2017 - 06.2020
- Perform Medical assistant duties in a busy ENT and Facial Plastics office
- Duties include rooming patients, take vitals, verify medications, allergies and health history
- Assist the surgeon and 4 providers with in office procedures of skin lesion biopsies while maintaining a sterile field
- Schedule and obtain Insurance preauthorizations for referrals, sleep studies and radiological images
- Schedule office appointments and surgical procedures
- Order labs and outpatient services
- Answer and triage patient phone calls and questions
- Maintain Patient chart notes and followup letters
- Perform sterilization of instruments
- Prepare and set up procedural trays
- Instruct patient with preoperative and postoperative teaching for surgery.
- Partnered with support technicians, nursing staff and schedulers to coordinate services.
- Maintained accurate and comprehensive patient records in line with regulatory standards in compliance with HIPAA.
- Proficient with E-Clinical Works, Epic and Teams software.
Registered Dental Assistant
Integrated Periodontics
08.2016 - 06.2017
- Chairside assisted 3 Periodontist with Periodontal hygiene care, surgeries and exams
- Documented patient dental health information, medical history, and vital signs for future reference.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Explained treatment procedures and instructed patients on home care guidelines.
- Took dental images following strict patient protection rules, applying lead aprons.
- Proficient with Dentrix and Dexis software.
Education
Associate Applied Science Dental Assisting - Dental Assisting
Kirkwood Community College
Cedar Rapids, IA08.2016
Dental Assisting - OJT -
Dr. Douglas Hanneman's Family Dentistry
Vinton, IA05.2003
Skills
- Patient Services and relations
- Phone Etiquette and Professional Communication
- Appointment Scheduling
- Clinical Support
- Knowledgeable in Dental and Medical software
- Electronic Charting
- Medical Records Management
- Insurance Billing
- Payment Processing
- Regulatory Compliance
- Procedure Support
- Dental staff assistance
Certification
- Registered Dental Assistant (QDA), 05/03-present
- Dental Radiology Certified, 05/03-present
- CPR Certification, American Heart Association, 10/13-present
- Certified Nurse Aide Certification, 04/13-present
Affiliations
- American Dental Assistants Association
- Iowa Dental Assistants Association
Additional Experiences
During my work experience I have developed a proficiency in Medical and Dental terminology, patient services, clinical support, HIPAA and OSHA regulations, patient communication, scheduling, payment and insurance verification and processing. I have obtained a vast knowledge in Microsoft Office, Excel, Word, Power Point and Outlook programs, including over 5 years of data entry and operating general office equipment. In addition, my experience extends to dental and medical software programs, Prior to my dental experience, I worked as a CNA at Virginia Gay Hospital on the Acute Care Floor and Emergency Department and Data Entry for Vanguard Appraisals Incorporated.
References
- Quinn A. Morarend D.D.S., Morarend Periodontics, 1920 John F Kennedy Rd., Dubuque, Iowa, 52002, (563) 239-1997,
- Dr. Joeseph Ballatore D.D.S, Cedar Rapids Periodontics and Implants, 319-365-6150
- Tammy Madsen P.A.C, Hospitalist of Virgina Gay Hospital, 319-472-6200
- Barb Bova RDH, Hygienist of Deena R. Kuempel Periodontics, 319-929-6998
Timeline
Front Desk/Dental Assistant
Vinton Family Dental
03.2024 - 09.2024
Registered Dental Assistant
Cedar Rapids Periodontics and Dental Implants
06.2020 - 03.2024
Clinical Nurse/Certified Nurse Aid
Cedar Valley Medical Specialists
12.2017 - 06.2020
Registered Dental Assistant
Integrated Periodontics
08.2016 - 06.2017
Associate Applied Science Dental Assisting - Dental Assisting
Kirkwood Community College
Dental Assisting - OJT -
Dr. Douglas Hanneman's Family Dentistry
- Registered Dental Assistant (QDA), 05/03-present
- Dental Radiology Certified, 05/03-present
- CPR Certification, American Heart Association, 10/13-present
- Certified Nurse Aide Certification, 04/13-present
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