LaDonna Hutchinson
Blackjack,MO
Summary
Professional with extensive experience in financial transactions, recognized for exceptional productivity and efficiency. Specialized skills in cash handling, customer service, and fraud detection enhance accuracy and foster client trust. Strong communication, problem-solving, and time management abilities ensure smooth operations and positive customer interactions.
Overview
13
13
years of professional experience
Work History
Loan Processor
Pennymac
St. Louis , MO
06.2025 - Current
- Processed loan applications with efficiency and accuracy to ensure timely approvals.
- Reviewed borrower documentation for compliance with lending guidelines.
- Gathered necessary information from clients to clarify requirements and facilitate processing.
- Coordinated with underwriters to resolve issues and expedite loan approvals.
- Assisted in preparation of closing documents for mortgage transactions.
- Maintained organized files for active loan applications and client communications.
- Delivered exceptional customer service through prompt responses to inquiries and concerns.
Security Operations
Wells Fargo Advisors
St Louis, Missouri
09.2017 - 04.2024
- Optimized inbound call center operations to provide prompt solutions for customer inquiries.
- Managed deceased brokerage accounts, including trust, IRA, and retail brokerage portfolios.
- Responded to customer emails and letters with precision and professionalism.
- Conducted routine analysis of processes and threats to enhance security strategies.
- Verified customer information using LexisNexis for accuracy.
- Trained and mentored new hires on service calls and estate documentation procedures.
- Fostered strong customer relationships through personalized interactions.
- Collaborated with team members to achieve operational goals and deliver seamless service.
Loan Processor
CitiMortgage
St. Louis , MO
07.2015 - 05.2016
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants
- Assisted loan officers with origination and closing processes to Fastrack procedures and promote teamwork
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products
- Coordinated with third-party originators for title, appraisals and insurance requirements.
- Evaluated warranty claims to determine if repair or replacement was necessary.
Bank Teller
Commerce Bank
St. Louis , MO
04.2013 - 05.2015
- Processed high-volume transactions to ensure seamless customer experiences during peak hours.
- Balanced cash drawers daily, minimizing financial discrepancies and maintaining accuracy.
- Addressed customer inquiries on account balances, transaction history, and service charges promptly.
- Established client trust by safeguarding sensitive financial information and ensuring confidentiality.
- Identified fraudulent activities through diligent monitoring, reporting suspicious transactions to management.
- Disbursed cash and checks accurately while securing cash drawer integrity.
- Cross-sold credit cards, loans, and other bank products to enhance service offerings.
- Maintained precise transaction records in compliance with bank procedures.
Skills
- Loan processing and compliance review
- Documentation accuracy
- Client communication and relationship management
- Credit analysis
- Data entry and financial documentation
- Employee training and team collaboration
- Problem solving
- Attention to detail
- Time management
Timeline
Loan Processor
Pennymac
06.2025 - Current
Security Operations
Wells Fargo Advisors
09.2017 - 04.2024
Loan Processor
CitiMortgage
07.2015 - 05.2016
Bank Teller
Commerce Bank
04.2013 - 05.2015