La'Donna Kirvin
Tacoma,WA
Summary
- To obtain a position as a customer service representative utilizing my many years of diversified experience. I am a reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
10
10
years of professional experience
Work History
Guest Service Representative
Extended Stay America
Tukwila, WA
11.2022 - 09.2023
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Inspected guest rooms prior to check-in to ensure they met quality standards.
- Assisted guests with check-ins and check-outs in a timely manner.
- Tracked inventory levels of supplies needed for front desk operations.
Cashier
Jacksons Food Stores Corporate Office
Tukwila, WA
01.2022 - 10.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
PRODUCTION ASSEMBLER
Gobain Performance Plastics
Puyallup
11.2018 - 02.2019
- Read blueprint drawings, schematics and job orders to understand customer specifications, assemble quality components that meet customer specifications and deadlines, use basic computer navigation to retrieve work instructions describing the assembly, use calipers, micrometers, and other measuring instruments to determine stack up of dimensional requirements of components during assembly, Maintains work space before, during, and after each scheduled shift in accordance with 5S principles.
GUEST SERVICE REPRESENTATIVE
MOTEL 6
12.2013 - 11.2015
- Made reservations for quest quoting various rates and checking availability for stay dates
- Took various forms of payments
- Answered multiline telephone using professional telephone etiquette
- Provided exceptional service with proved record of repeat customer stays
- Maintained a positive working environment amongst my co-workers and quest to display total satisfaction during check-in process
- Ordered supplies and assisted with staff scheduling
- Stepped up and became certified as head housekeeper and laundry attendant in-order to cover other positions that needed to be filled when unexpected call outs occurred.
Education
High school or equivalent - General Education
Mojave High School
Mojave, CA06.2012
Skills
- Assembly Worker
- Warehouse Associate
- Shipping
- Cash handling
- Customer service
- Sales
- Guest services
- Pricing
- Materials handling
- Shipping & receiving
- Security
- Conflict management
- Surveillance
- Communication skills
- Organizational skills
Timeline
Guest Service Representative
Extended Stay America
11.2022 - 09.2023
Cashier
Jacksons Food Stores Corporate Office
01.2022 - 10.2022
PRODUCTION ASSEMBLER
Gobain Performance Plastics
11.2018 - 02.2019
GUEST SERVICE REPRESENTATIVE
MOTEL 6
12.2013 - 11.2015
High school or equivalent - General Education
Mojave High School