LaDonna Rice
Lake Forest,CA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2024
2024
years of professional experience
Work History
Sales Associate
711
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Representative
Salvation Army Thrift Store
09.2022 - 05.2023
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service and delivery concerns.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
Plating Operator
Thermal Vac Technology
07.2019 - 05.2021
- Controlled timing and order of immersion in coating solutions.
- Checked on objects during plating to verify conformance to specifications.
- Cleaned and roughened surfaces with sandblasting to achieve strong adhesion.
- Blew or ground off excess materials and impurities.
- Reviewed each production phase to verify product conformance with project specifications and adjusted settings to achieve desired targets.
- Adhered to safety protocols, company procedures and OSHA regulations in areas of work to optimize performance, minimize downtime and protect team members.
- Checked finished work for correct thickness of deposits.
- Prepared Type equipment for operation by loading and setting up materials.
- Performed routine maintenance to keep Type machines functioning properly and contacted supervisor when repairs were required.
- Observed gauges to guarantee machines operated properly, making adjustments or stopping machines when problems occurred.
- Controlled temperature and speeds to achieve desired plating quality.
- Immersed workpieces in coating solutions or liquid metal or plastic for specified times.
- Managed hazardous waste, placing materials in appropriate containers for safe and secure disposal.
- Implemented correct playing procedures based on materials used, desired plating levels and specifications laid out in work orders.
- Kept abreast of production schedules, altering job tasks to meet deadlines and maintain quality levels.
- Tested, inspected and maintained machinery for optimal performance.
Education
Professional Development Certificate - Professional Development
Chrysalis
Anaheim, CA06.2022
Diploma - Diploma
Anaheim Horizon
Anaheim, CA06.1999
Skills
- Inventory Control
- Upselling
- Customer Needs Assessment
- Promotional support
- Product Recommendations
- Excellent communication skills
- Multi-tasking strength
- POS System Operation
- Customer Service
- Cash Register Operation
- Hospitality and accommodation
- Professional Demeanor
- Cash Handling
- Shipment Processing
- Teamwork and Collaboration
- Superb time management
- Client Service
- Reliable and punctual
- Money Handling
- Merchandising knowledge
- Goal-Oriented
- Flexible Schedule
- Stocking and Receiving
- Store Opening and Closing
- Written and oral communication skills
- Inventory Tracking
- Display Setup
- Sales Training
- Merchandise Display
Timeline
Customer Service Representative
Salvation Army Thrift Store
09.2022 - 05.2023
Plating Operator
Thermal Vac Technology
07.2019 - 05.2021
Sales Associate
711
Professional Development Certificate - Professional Development
Chrysalis
Diploma - Diploma
Anaheim Horizon
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