LaDonna Townes
Chicago,IL
Summary
Dynamic professional with a proven track record at Uber Eats, excelling in customer service and sales strategies. Known for achieving high customer satisfaction scores and fostering strong client relationships. Skilled in effective communication and business management, I am dedicated to enhancing team performance and delivering exceptional results in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Driver
Uber Eats
Chicago, IL
11.2021 - Current
- Collected payments for goods delivered or unloaded.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Achieved consistently high customer scores due to exceptional service.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Delivered packages to customers in a timely and efficient manner.
- Documented daily mileage, gas, and other data.
- Maintained delivery schedules without compromising safety.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
Bartender
BR Bar
Country Club Hills, IL
01.2025 - 02.2025
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Attended regular training sessions to stay updated on new products or trends.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Greeted guests with friendliness and professionalism.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales and Personal Training
LA Fitness
Evanston, IL
05.2022 - 08.2023
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Assisted clients in setting realistic short-term and long-term goals.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted clients with developing reasonable diets and nutritional guidelines.
- Built and established lasting relationships using encouragement and personal support.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated with sales team to develop regional sales goals and objectives.
- Developed sales strategies to meet or exceed monthly sales goals.
Head Hostess and Barista
Steak 48
Chicago, IL
03.2021 - 12.2024
- Maintained accurate records of reservations and wait times.
- Answered phones promptly to record and confirm reservations.
- Assisted with seating arrangements for large groups and special occasions.
- Provided excellent customer service to ensure guest satisfaction.
- Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Resolved conflicts between customers courteously when necessary.
- Greeted guests warmly and professionally.
Education
Business Economics
Kankakee Community College
Kankakee, IL01-2021
High School Diploma -
Kankakee High School
Kankakee, IL05-2020
Skills
- Business management
- Customer service
- Sales strategies
- Effective communication
- Health and wellness
- Strength and conditioning
- Appointment scheduling
- Market research
- Athlete training/ coaching
Affiliations
- Business courses
- Pilates / gym
- Studying real estate
- Book clubs /podcasts
Certification
Certified Trainer
CPR/ BLS
Food/ Basset
References
References available upon request.
Timeline
Bartender
BR Bar
01.2025 - 02.2025
Sales and Personal Training
LA Fitness
05.2022 - 08.2023
Driver
Uber Eats
11.2021 - Current
Head Hostess and Barista
Steak 48
03.2021 - 12.2024
Business Economics
Kankakee Community College
High School Diploma -
Kankakee High School
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