LaDonna Wilson
Portland
Summary
Dynamic customer service professional with a proven track record at Gram Central Station, excelling in conflict resolution and team management. Skilled in Microsoft Office and appointment scheduling, I have successfully reduced customer complaints by implementing effective solutions and fostering a collaborative environment, ensuring exceptional client satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Niebur's Tax Service
03.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Manager
Gram Cetral Station
07.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Pharmacy
Carrington College
Portland, OR06-2023
GED -
Orange High
Orange, CA06-2000
Skills
- Microsoft Office
- Appointment scheduling
- Customer service
- Conflict resolution
Timeline
Front Desk Receptionist
Niebur's Tax Service
03.2024 - Current
Customer Service Manager
Gram Cetral Station
07.2022 - Current
No Degree - Pharmacy
Carrington College
GED -
Orange High
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