Ladora Shanks
Temple,GA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Professionally interacted with customers to promote 100% customer service ratings. Accomplished [Job Title] skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
32
32
years of professional experience
Work History
Assistant Store Manager
Kentucky Fried Chicken
10.1990 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Education
High School Diploma -
Temple High School
Temple, GA05.
Skills
- Microsoft Visio
- Splunk Enterprise
- Oracle E-Business Suite Financials
- Administrative Management
- Management Team-Building
- Pricing and Markdowns
- Store Opening and Closing
- Coaching and Mentoring
- Assignment Delegation
- Time Management
Timeline
Assistant Store Manager
Kentucky Fried Chicken
10.1990 - Current
High School Diploma -
Temple High School
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