LADREENA JAMES
Bronx,NY
Summary
Results-driven professional with expertise in customer service excellence, team leadership, and office management. Proven ability to enhance customer experiences and manage operations effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Department Lead
Hobby Lobby
05.2025 - 08.2025
- Managed daily operations of the paper crafts department, providing guidance and support to the team.
- Led department resets and other visual merchandising projects to optimize product layout and enhance the customer shopping experience.
- Provided excellent customer service, resolving issues and building a positive environment for shoppers.
Client Services Representative
United States Tennis Association (USTA)
08.2019 - 09.2019
- Addressed inquiries, comments, and complaints regarding tickets, seating arrangements, event schedules, and facilities via multiple channels.
- Provided comprehensive ticketing support, resolving issues, and furnishing information on availability and pricing.
- Cultivated positive client, sponsor, and partner relationships, ensuring seamless event experiences through prompt issue resolution, on-site assistance, and collaborative administrative support.
Bank Teller
JP Morgan Chase
01.2017 - 02.2018
- Executed financial transactions accurately and promptly.
- Maintained knowledge of Chase's products, ensuring compliance with bank regulations, and collaborating with team members to meet branch objectives and address customer needs.
- Helped customers achieve financial goals with active referrals to on-site specialists.
Education
Associates of Applied Science (A.A.S) - Communication Design
Fashion Institute of Technology
New York05.2024
Business Skills -
Grace Institute
New York02.2016
Skills
- Customer Service Excellence
- Administrative Support
- Office Management
- Technical Proficiency
- Communication
- Organizational Skills
Certification
- Google AI Essentials, Google Career Certificates (Coursera), 04/24
- Business Skills, Grace Institute, 02/16
Timeline
Department Lead
Hobby Lobby
05.2025 - 08.2025
Client Services Representative
United States Tennis Association (USTA)
08.2019 - 09.2019
Bank Teller
JP Morgan Chase
01.2017 - 02.2018
Associates of Applied Science (A.A.S) - Communication Design
Fashion Institute of Technology
Business Skills -
Grace Institute