Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ladreka Williams

Waco,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced substitute with over two years of experience in Education. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Tru By Hilton
Waco, TX
07.2020 - 06.2021
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.


Library Aide

La Vega Independent School District
Waco, TX
08.2019 - 03.2021
  • Placed books on proper shelves when returned to circulation.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Supervised students in multiple roles, including student behavioral services and as a classroom substitute teacher, helping to differentiate instruction for students.
  • Provided interventions for students with various learning needs in mathematics and reading.

Housekeeping Room Attendant

Spring Hill Suites- Marriot
Waco, TX
06.2019 - 09.2019
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Education

Associate of Arts - General Studies

McLennan Community College
Waco, TX
05.2022

Skills

  • Data Gathering
  • Room Assignments
  • Inquiry Response
  • Safety Awareness
  • Equipment Securing
  • Staff Collaboration
  • Behavior Management
  • Classroom and Activity Supervision

Certification

  • First Aid/CPR Certified - March 2023
  • Certified TABC Seller, Texas Alcoholic Beverage Commission - March 2023
  • Certified Texas Food Handler, State Food Safety - March 2023
  • Certified Paraprofessional Educator, Region 12

Timeline

Front Desk Agent

Tru By Hilton
07.2020 - 06.2021

Library Aide

La Vega Independent School District
08.2019 - 03.2021

Housekeeping Room Attendant

Spring Hill Suites- Marriot
06.2019 - 09.2019

Associate of Arts - General Studies

McLennan Community College

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Ladreka Williams