LaDreka Wroten
Yonkers,NY
Summary
Results-oriented Branch Operations Manager with a solid career history in banking environments. Familiar with all relevant governing acts and statutes, as well as strategies and best practices to improve operations and enable business growth. Decisive leader, strategic planner and complex problem-solver.
Overview
15
15
years of professional experience
Work History
Branch Operations Manager
Wells Fargo Bank, N.A.
Westchester, NY
04.2010 - 04.2023
- Managed branch files per recordkeeping and compliance requirements.
- Coached staff on policies, procedures and performance strategies.
- Generated daily reports to comply with Bank Secrecy Acts.
- Prepared and managed cash shipments between banks.
- Mitigated regulatory risks by ensuring all areas maintain compliance with company, state and federal protocols.
- Trained assistant managers on all banking and customer service policies.
- Completed weekly checks on bank compliance with established policies and government regulations.
- Managed team of 6 tellers in implementation of customer growth which focused on Digital banking options.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Planned work schedules to maintain adequate staffing levels.
- Disciplined employees to encourage compliance with company policies and procedures.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Established and built customer relationships through targeted outreach and initiatives.
- Designed sales and service strategies to improve revenue and retention.
Lead Bank Teller
Trustco Bank
Peekskill, NY
06.2008 - 04.2010
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Welcomed customers and offered pleasant service during entire transaction.
- Kept teller window areas clean, organized and fully stocked.
- Reduced errors by double checking transactions.
- Performed currency transaction reports for foreign currency.
Education
High School Diploma -
Lincoln High School
Yonkers, NY06.1998
Some College (No Degree) -
Westchester Community College
Valhalla, NYSkills
- Coaching and Mentoring
- Regulatory Compliance
- Performance Reviews
- Customer Service
- Shift Scheduling
- Expert in Risk Management
- Excels in Team Leadership
Timeline
Branch Operations Manager
Wells Fargo Bank, N.A.
04.2010 - 04.2023
Lead Bank Teller
Trustco Bank
06.2008 - 04.2010
High School Diploma -
Lincoln High School
Some College (No Degree) -
Westchester Community College
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