La’Dris Smith
Rochester
Summary
Dynamic healthcare professional with a proven track record at Liberty Resources Mental Health, excelling in patient registration and insurance verification. Demonstrated professionalism and ethics while enhancing facility operations and reducing wait times. Skilled in documentation accuracy and team leadership, committed to delivering compassionate care and improving patient experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Professional Access Rep.
Liberty Resources Mental Health
11.2023 - Current
- Promoted a welcoming atmosphere for all patients by addressing their needs professionally while maintaining a compassionate demeanor.
- Supported hospital administration by contributing to policy development, procedure updates, and staff training initiatives.
- Assisted in improving overall facility operations through diligent monitoring of key performance indicators.
- Reduced wait times with prompt communication between patients, providers, and insurance companies.
Pharmacy Technician
CVS Pharmacy
11.2021 - 08.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Entered and processed patients' prescriptions into internal system.
Caregiver
Private Case
05.2020 - 11.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
CNA
Shorewind Nursing Home
03.2018 - 07.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
Edison Tech
Rochester, NY2015
Skills
- Professionalism and ethics
- Documentation accuracy
- Patient registration
- Insurance verification
- Healthcare systems
- Customer service
- Team leadership
- Patient check-in
- Data entry
Certification
CPR
Timeline
Professional Access Rep.
Liberty Resources Mental Health
11.2023 - Current
Pharmacy Technician
CVS Pharmacy
11.2021 - 08.2022
Caregiver
Private Case
05.2020 - 11.2021
CNA
Shorewind Nursing Home
03.2018 - 07.2020
Edison Tech
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