Summary
Overview
Work History
Education
Skills
Timeline
Generic

Salina Cruces

Oxnard,CA

Summary

Dynamic and detail-oriented professional with a strong background in patient access at Guidehouse. Proven expertise in insurance verification and documentation accuracy, complemented by exceptional professionalism. Adept at enhancing patient experiences and streamlining processes, contributing to improved operational efficiency and patient satisfaction. Committed to delivering high-quality service in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Patient Accept Access Rep

Guidehouse
03.2023 - Current
  • Assisted patients with scheduling appointments and managing inquiries
  • Provided support in verifying patient insurance information and eligibility
  • Maintained accurate patient records using electronic health record systems
  • Collaborated with healthcare staff to streamline patient access processes

Café Server

Community Community Memorial Hospital
02.2022 - 08.2023
  • Delivered exceptional customer service, enhancing guest satisfaction and fostering repeat visits.
  • Managed order processing efficiently, ensuring accuracy and timely delivery of food and beverages.
  • Trained new staff on menu knowledge and service standards, improving team performance and cohesion.
  • Collaborated with kitchen staff to streamline communication, reducing wait times for customers.

Sales Advisory

Club Demonstration Services (CDS)
11.2017 - 12.2021
  • Engaged customers to understand needs and provide tailored product recommendations
  • Utilized CRM software to manage customer interactions and track sales progress
  • Trained new team members on sales techniques and company policies
  • Collaborated with marketing team to implement promotional campaigns and increase foot traffic

Education

Certificate - Business Administration

Ventura College
Ventura, CA
08.2003

High School Diploma -

Santa Paula High School
Santa Paula, CA
06.2001

Skills

  • Professionalism and ethics
  • Documentation accuracy
  • Patient registration
  • Insurance verification

Timeline

Patient Accept Access Rep

Guidehouse
03.2023 - Current

Café Server

Community Community Memorial Hospital
02.2022 - 08.2023

Sales Advisory

Club Demonstration Services (CDS)
11.2017 - 12.2021

Certificate - Business Administration

Ventura College

High School Diploma -

Santa Paula High School

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Salina Cruces