Lady DeLeon Yanes
Rancho Cucamonga
Summary
Second-year college student at the University of California, Riverside, with a strong passion for sales and client-facing roles. Proven ability to engage effectively with customers, fostering relationships that drive satisfaction and loyalty. Eager to leverage academic knowledge and practical skills in a challenging environment to contribute to team success. Committed to continuous learning and professional growth within the sales industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Relationship Consultant
US Bankcorp
Eastvale CA
05.2025 - Current
- Led strategic initiatives to improve client engagement and satisfaction.
- Facilitated customer transactions, ensuring accuracy and efficiency in processing deposits and withdrawals.
- Educated customers on banking products and services, improving overall financial literacy among clients.
- Assisted clients with account inquiries, providing solutions to enhance customer satisfaction and retention.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Senior Brand Ambassador
Aerie Offline
Ontario, CA
01.2025 - Current
- Led brand awareness campaigns to enhance customer engagement and loyalty.
- Developed training materials for new brand ambassadors, improving onboarding efficiency.
- Mentored junior team members, fostering growth and enhancing team performance.
- Managed inventory control processes, ensuring alignment with promotional activities and sales forecasts.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, enhancing overall client satisfaction.
Brand Ambassador
Aerie Offline
Ontario, CA
09.2023 - Current
- Coordinated in-store events to drive traffic and increase sales performance.
- Analyzed customer feedback to identify opportunities for improvement in service delivery.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
Link Crew Leader
Alta Loma High School
Alta Loma, CA
07.2022 - 05.2024
- Participated in Orientation Day to answer questions and help students become familiar with high school layout.
- Supportive relationships with incoming freshmen through weekly lessons and one on ones.
- Met weekly with assigned freshman group to monitor progress, identify challenges and address adjustment issues.
- Communicated with teachers and advisors when troubled freshmen required one-on-one attention.
Education
Bachelor of Science - Political Science
University of California, Riverside
Riverside, CA06-2028
Alta Loma High School - undefined
Alta Loma High School
Alta Loma, CA05.2024
Skills
- Problem-solving
- Attention to detail
- Client relationships
- Integrity and honesty
Certification
Seal of Biliteracy - San Bernardino County
NMLS Certified
Languages
English
Spanish
Timeline
Client Relationship Consultant
US Bankcorp
05.2025 - Current
Senior Brand Ambassador
Aerie Offline
01.2025 - Current
Brand Ambassador
Aerie Offline
09.2023 - Current
Link Crew Leader
Alta Loma High School
07.2022 - 05.2024
Alta Loma High School - undefined
Alta Loma High School
Bachelor of Science - Political Science
University of California, Riverside