Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Interests
Timeline
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Open To Work

Laeisha Thompson

Stoughton,MA

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Customer Account RepData Entry Clerk

Work Type

Full TimeConsultingGig WorkSeasonal Work

Location Preference

RemoteHybrid
Location: Stoughton, MACanton, MABoston, MASharon, MAWestwood, MA
Open to relocation: Yes

Salary Range

18/hr - 1000/hr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionTeam Building / Company RetreatsPersonal development programs

Summary

Results-oriented professional specializing in customer retention and satisfaction. Drives sales through effective communication and technical troubleshooting, maintaining a 95% customer satisfaction rate. Experienced in customer service, account management, and leadership, with strong organizational skills for project coordination.

Responsible Customer Care Representative provided clients with sales contracts and order forms and quoted prices and contract terms. Assisted customers in selecting products based on needs and interests. Answered inquiries and resolved post-sales problems with professional rapport and engagement.

Overview

11
11
years of professional experience

Work History

Customer Account Rep

Destination XL
Canton, USA
02.2018 - 04.2019
  • Handling sales and customer service calls, emails, chats, and social media requests includes but not limited to order calls, product inquiries, customer service issues, customer returns and exchanges, store calls, corporate calls, and customer feedback
  • Entering orders as requested by customers or stores. Offering substitute products and appropriate pricing to resolve issues and retain customers. Asking questions to identify customer needs. Helping customers to buy by suggesting wardrobe items to complete their look or compliment their current clothing assortment
  • Appropriately interpreting company customer service philosophy using the satisfaction guarantee to maintain customer retention. Researching all customer requests and ensuring proper customer follow-up. Submitting accurate Customer Service Referral (CSR) Forms for expedient problem resolution. Using effective communication experience to calm irate customers. Escalating relevant customer issues to an upper management
  • Using proper telephone, chat, email and social etiquette. Properly greet and communicate with customers. Using discretion when transferring customers adhering to the transfer policy; using courtesy and professionalism. Following recommended scripts as well as required verification techniques

Video Tech/Billing

Comcast
Malden, USA
02.2008 - 05.2015
  • In my customer service experience, I've consistently prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information.
  • I excel in adapting to various communication styles and maintaining a professional, empathetic demeanor.
  • Assist customer with troubleshooting television when there is no active picture

Education

Computer Science -

Quincy College
Quincy, Ma
05-2005

High School Diploma -

Madison Park High School
Boston, Ma
06-1999

Skills

  • Computer proficiency
  • Leadership experience
  • Communication skills
  • Organizational know-how
  • People skills
  • Collaboration talent
  • Problem-solving abilities
  • Customer support
  • Order processing
  • Product knowledge
  • Issue resolution
  • Sales techniques
  • Communication strategy
  • Customer retention
  • Technical troubleshooting
  • Problem solving
  • Research skills
  • Team collaboration
  • Data entry proficiency
  • Customer service
  • Clear communication
  • Updating customer accounts
  • Critical thinking
  • Team building
  • Telephone etiquette

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Cooking for my family and close friends

Reading non-fiction books

Timeline

Customer Account Rep

Destination XL
02.2018 - 04.2019

Video Tech/Billing

Comcast
02.2008 - 05.2015

Computer Science -

Quincy College

High School Diploma -

Madison Park High School

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Laeisha Thompson