Summary
Overview
Work History
Education
Skills
Timeline
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LAEIYLAH LOPEZ

New Brunswick

Summary

Dynamic and resourceful professional with a proven track record at Bovella's Pastry Shoppe delivering exceptional customer service. Adept at cash handling and POS systems, I excel in fast-paced environments, showcasing strong interpersonal skills and a commitment to maintaining a welcoming atmosphere for guests.

Overview

4
4
years of professional experience

Work History

Counter Server

Bovella's Pastry Shoppe
05.2025 - Current
  • Met upsell goals consistently for desserts, drinks and special menu items.
  • Used cash register to perform cash, credit and debit transactions per day.
  • Greeted all guests upon arrival and offered immediate assistance.
  • Provided information about menu and made suggestions based on taste, availability and price.
  • Managed multiple tasks in high-volume environment.
  • Addressed guest complaints and resolved issues to promote satisfaction.

Hostess

Ava's Kitchen and Bar
12.2023 - 03.2024
  • Answered phones and managed reservations efficiently.
  • Handled takeout orders with accuracy and timeliness.
  • Warmly greeted guests and guided them to their tables.

Hostess

Millburn Standard
09.2023 - 12.2023
  • Greeted guests and arranged seating for large parties.
  • Managed table setups and maintained a clean dining area.
  • Supported waitstaff by bussing and resetting tables.

Barista

Dunkin' Donuts
08.2022 - 08.2023
  • Delivered friendly and fast-paced customer service.
  • Handled cash register and POS transactions accurately.
  • Prepared beverages and maintained cleanliness of workstations.

Education

Bachelor's Degree - Public Health

Rutgers University
New Brunswick, New Jersey, NJ
05-2028

Skills

  • Customer service
  • Sales expertise
  • Effective communication
  • Product promotion
  • Excellent work ethic
  • Greeting customers
  • POS system operation
  • Upselling strategies
  • Accuracy and efficiency

Timeline

Counter Server

Bovella's Pastry Shoppe
05.2025 - Current

Hostess

Ava's Kitchen and Bar
12.2023 - 03.2024

Hostess

Millburn Standard
09.2023 - 12.2023

Barista

Dunkin' Donuts
08.2022 - 08.2023

Bachelor's Degree - Public Health

Rutgers University
LAEIYLAH LOPEZ