Laelah Gross
Citrus Heights,CA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Romano's Macaroni Grill
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
Host
Il Forno Classico
08.2023 - 05.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Barista
Starbucks
04.2021 - 06.2023
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Associate of Science - Medicine
Sierra College
Rocklin, CA12-2024
Skills
- Exceptional customer service
- Strong work ethic
- Safe food handling
- Team collaboration
- Sales expertise
- Cleanliness standards
Timeline
Server
Romano's Macaroni Grill
05.2024 - Current
Host
Il Forno Classico
08.2023 - 05.2024
Barista
Starbucks
04.2021 - 06.2023
Associate of Science - Medicine
Sierra College